any entitlement to compensation - train cancelled

[34D]

Hello,

I planned to travel on today's 09:20 Leeds-South Elmsall train (booked arrival 09:49).

I saw at home that this train was cancelled, so I stayed home a bit longer, and have set out for the 10:20 (arr 10:49 hopefully).

Do people have an opinion on the specific issue of whether I need to be physically at the station for the hour, in order to claim under passengers charter or delay repay? Or can I be in the warm surroundings of home?

Also, can I be compelled to do the Moorthorpe to South Elmsall walk, which I don't fancy in this wind and rain?

 

[Harlesden]

What proof can you provide that you intended to take the 09:20 but were then delayed?
You don't say why you might be required to perform the Moorthorpe to South Elmsall walk although it does sound like rather good exercise.

 

[Tibbs]

Hello,

I planned to travel on today's 09:20 Leeds-South Elmsall train (booked arrival 09:49).

I saw at home that this train was cancelled, so I stayed home a bit longer, and have set out for the 10:20 (arr 10:49 hopefully).

Do people have an opinion on the specific issue of whether I need to be physically at the station for the hour, in order to claim under passengers charter or delay repay? Or can I be in the warm surroundings of home?

Also, can I be compelled to do the Moorthorpe to South Elmsall walk, which I don't fancy in this wind and rain?

I've claimed in this situation where I've known via the website and twitter that no trains were running out of Euston. I stayed in the office and did some more work, then went down when the trains started up again.

I got my delay repay, though when I posted about it on here there were people who thought that you would have to be in the station 'just in case' a train ran and announced at the last minute.

I have no idea about the walk.
--- old post above --- --- new post below ---

What proof can you provide that you intended to take the 09:20 but were then delayed?
You don't say why you might be required to perform the Moorthorpe to South Elmsall walk although it does sound like rather good exercise.

How do you provide proof that you intend to travel?

The delay repay form doesn't have a space for you to provide a selfie stood on the platform under the clock looking sad because your train didn't show up.

 

[34D]

What proof can you provide that you intended to take the 09:20 but were then delayed?
You don't say why you might be required to perform the Moorthorpe to South Elmsall walk although it does sound like rather good exercise.

I believe it is a recognised interchange.

And you're Damn right it would be good exercise. Had to get a new suit due to putting weight on.

There are in fact serious problems on this line. Currently on a double Voyager in Leeds platform 6 (Virgin territory?) going as far as Wakefield Westgate.

 

[bb21]

When was the ticket purchased?

 

[hairyhandedfool]

....Do people have an opinion on the specific issue of whether I need to be physically at the station for the hour, in order to claim under passengers charter or delay repay? Or can I be in the warm surroundings of home?....

My personal opinion is....yes you could claim and yes you could stay at home if you already hold a ticket, however, if you were travelling on an Advance ticket for whatever the journey happened to be at the time, I would not advise staying at home as trains have been known to be reinstated and a condition of the ticket is that you are at the station in good time.

....Also, can I be compelled to do the Moorthorpe to South Elmsall walk, which I don't fancy in this wind and rain?

There is no compulsion to travel, however, if the line was to shut (or remain shut) for a long time, and the TOC cannot arrange alternate transport (with no other TOCs reasonably in a position to help), they might allow you to travel to Moorthorpe (for that walk) or provide a refund for the unused ticket (or portion of the ticket).

 

[34D]

When was the ticket purchased?

Is that likely to be relevant to the outcome?

I was intending to buy at the station, but in the end due to the new time i actually used a scratch-off West yorkshire Train & Bus Dayrover.

Journey in the end abandoned, after being at Wakefield Westgate for over two hours. So no need to muddy the water by referencing the 09:20 and lack of ticket.

 

[hairyhandedfool]

I think the point is that you might struggle to claim you were delayed by a cancelled 0920 service if your ticket was purchased at 1015.......

 

[bb21]

Is that likely to be relevant to the outcome?

I think so. Without a ticket, there is no evidence that a contract had been entered into.

Buying a ticket after you have known about the disruption would affect your entitlement to compensation. It would be difficult to argue that you intended to catch the earlier service if you only bought the ticket an hour later.

Yes, I can see where you are coming from.

 

[34D]

I think the point is that you might struggle to claim you were delayed by a cancelled 0920 service if your ticket was purchased at 1015.......

The scratch-off ticket was purchased last year though

 

[fowler9]

If you have a ticket and can prove it the go for it. The TOC wouldn't do you any any favours if the roles were reversed.

 

[bb21]

The scratch-off ticket was purchased last year though

If it was bought in advance, then go for it.

That said, Northern may claim that PTE tickets are not eligible for Passenger Charter compensation, if what I was told last year were anything to go by.

 

[Sacro]

Is that likely to be relevant to the outcome?

I was intending to buy at the station, but in the end due to the new time i actually used a scratch-off West yorkshire Train & Bus Dayrover.

Journey in the end abandoned, after being at Wakefield Westgate for over two hours. So no need to muddy the water by referencing the 09:20 and lack of ticket.

I used one of those today too, got the bus into Leeds, walked to the station, and then hung around for 90 minutes realising that my friends weren't going to make it much past Doncaster!

I'm hoping that it's valid for use tomorrow the same as other Northern / EC / XC tickets are.

 

[hairyhandedfool]

The scratch-off ticket was purchased last year though

You miss the point I think.

I was intending to buy at the station.....

If you did not have that scratch off ticket, you would have bought a ticket at the station?

So how would you persuade the TOC that you were delayed (at home) for an hour (or however long), when you have a ticket that was purchased after the 0920 should have left?

 

[34D]

I used one of those today too, got the bus into Leeds, walked to the station, and then hung around for 90 minutes realising that my friends weren't going to make it much past Doncaster!

I'm hoping that it's valid for use tomorrow the same as other Northern / EC / XC tickets are.

Don't think you'll have any issues on trains.
--- old post above --- --- new post below ---

You miss the point I think.



If you did not have that scratch off ticket, you would have bought a ticket at the station?

So how would you persuade the TOC that you were delayed (at home) for an hour (or however long), when you have a ticket that was purchased after the 0920 should have left?

I would have bought the appropriate ticket for the journey, based on train running info.

But yes, I do see the point.

 

[Tetchytyke]

It'd be difficult to make the argument, East Coast state for their Delay Repay:

We do not normally accept refund claims under Delay Repay if trains are delayed or cancelled and you were advised of the delay before you bought your ticket. We do treat each claim on its merits though and never automatically rule out compensation

If you know your train is delayed when you buy the ticket, then you probably can't argue under this clause.