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Another Cross Country nightmare

D1537

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While I long ago stopped using XC except for the odd very short journey, today's litany of cancellations, part-cancellations and short-forming (over 30 on the NE/SW and NW/S axes, and that's not counting the usual dozen or so on the Cardiff route) is nothing more than scandalous.
 
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darylyates17

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St Helens
To be fair XC are trying to get the DfT to allow them to lease the Voyagers still off lease so they at least trying to sort some of it out.
 

cats_five

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Whatever the root cause something has to change. It’s indefensible. At the very least tickets should be refunded.

Mine was when my train was late. I filled in the form and got my entire fare back. Home (north of Edinburgh) to Penzance for free! (I got to Waverley for free using my bus pass)
 

43096

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To be fair XC are trying to get the DfT to allow them to lease the Voyagers still off lease so they at least trying to sort some of it out.
Which will be utterly pointless unless they sort out the dumb crewing issue of needing a guard on each set. It’s an expensive extravagance that needs abolishing.
 

Djgr

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Ironically XC who have been a problem since time immemorial look like the last one to be nationalised.
 

WillC

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I’m old enough to remember the HST days of XC (and predecessor). Often late - but then Aberdeen to Penzance is quite a slog - but rarely problem finding a seat. And comfortable, big windows, light, didn’t smell like a drain. And to reiterate, lateness is annoying, but conditions are routinely intolerable for the 21st century.
 

swt_passenger

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Ironically XC who have been a problem since time immemorial look like the last one to be nationalised.
That’s because it’s taking quite a while for DfT to sort out the replacement 9 car tri-mode fleet, the brand new route map including Liverpool, Paddington, Ramsgate and Brighton, and the extra traincrew bonus payments to work weekends.

Which seems weird because DfT must know fine well that all the solutions have been posted in these forums over about 20 years?
 

SirAlf

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24 Jul 2015
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Can’t agree more about XC. Cancelled, late, overcrowded, take your pick. One of these for just about every XC journey I make, usually Chesterfield to Birmingham, sometimes Derby to South Wales. My own fault I suppose for wanting to travel at weekends
 

SuspectUsual

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11 Jul 2018
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Why do the DfT take the view they do with XC, and allow this situation to develop in the first place and then be sustained over many years?

They're not like this with the other inter city TOCs are they?

Is it as simple as "they don't go to London [and MPs rarely travel on them] so we don't care"?
 

Swedenorer

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If the only way to do it is XC even if only in part I don't go. Any time anywhere any day. I suspect that's part of their strategy.
 

WillC

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The aggro on the trains is also distressing. Endless announcements about failure to have the right ticket (inexcusably complex and numerous) punishable by hanging, putting luggage in the right place (not enough space), overcrowding, inconsistent and confusing reservation notices, ticket barriers that don’t work, revenue protection goons dressed like paramilitaries… I’m no fan of the man’s apparent recent political affiliations, but Morrissey’s lyric ‘It’s the turnstiles that make us hostile’ rings very true these days.
 

Stephen42

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Why do the DfT take the view they do with XC, and allow this situation to develop in the first place and then be sustained over many years?

They're not like this with the other inter city TOCs are they?

Is it as simple as "they don't go to London [and MPs rarely travel on them] so we don't care"?
Within London commuter areas there is a wide variety in TOCs fortunes as well. Compare Greater Anglia or even Southeastern against Govia Thameslink Railway or South Western Railway you could easily think there are very different attitudes to service levels or performance. Within a single TOC the situation may vary from area to area of the network as well. It's a little simplistic to assign it as indifference when the challenges and circumstances will be different everywhere.

XC staff headcount in their accounts dropped significantly after 2020 and then increased hugely between March 2024 and March 2025. Avanti was much flatter in total numbers. Some of that increase will be additional staff for the additional units, others will be aiming at growing the establishment. With an extensive route it will take longer for train crew to learn their route cards compared to other operators. Over time take up may vary, maybe influenced with end of tax year coming up. If it was done in anticipation of higher staff turnover the increased training capacity can take a while to grow numbers of fully trained staff.

New trains were previously tied to franchise renewals which XC missed out on a couple of times, similar to Southeastern. With the lull in activity while passenger recovery was unclear and a desire for steady stream of train orders XC is further back in the queue. Many fleets elsewhere are at serious risk of reduced availability requiring capacity or service reductions to today against rising demand. XC while not having the best fleet, they are expected to remain reliable over the next ten years. The focus now appears to be increasing capacity using similar stock off lease. It should also be said if staffing levels aren't sufficient to run services reliably the problem would be even worse when trying to do that and train staff on the new fleet in parallel.
 

WillC

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Within London commuter areas there is a wide variety in TOCs fortunes as well. Compare Greater Anglia or even Southeastern against Govia Thameslink Railway or South Western Railway you could easily think there are very different attitudes to service levels or performance. Within a single TOC the situation may vary from area to area of the network as well. It's a little simplistic to assign it as indifference when the challenges and circumstances will be different everywhere.

XC staff headcount in their accounts dropped significantly after 2020 and then increased hugely between March 2024 and March 2025. Avanti was much flatter in total numbers. Some of that increase will be additional staff for the additional units, others will be aiming at growing the establishment. With an extensive route it will take longer for train crew to learn their route cards compared to other operators. Over time take up may vary, maybe influenced with end of tax year coming up. If it was done in anticipation of higher staff turnover the increased training capacity can take a while to grow numbers of fully trained staff.

New trains were previously tied to franchise renewals which XC missed out on a couple of times, similar to Southeastern. With the lull in activity while passenger recovery was unclear and a desire for steady stream of train orders XC is further back in the queue. Many fleets elsewhere are at serious risk of reduced availability requiring capacity or service reductions to today against rising demand. XC while not having the best fleet, they are expected to remain reliable over the next ten years. The focus now appears to be increasing capacity using similar stock off lease. It should also be said if staffing levels aren't sufficient to run services reliably the problem would be even worse when trying to do that and train staff on the new fleet in parallel.
All of this may well be true, but it’s no excuse to the thousands of passengers who put up with the outcome of poor management and planning.
Another thing occurred to me - my train of doom was probably carrying 3 times as many people as intended, and it struck me that if anything went wrong and we needed to get out, it would be very very problematic. Is there any H&S limit to passenger numbers? If it were a concert venue (it was for a short while when the footy fans got going) there’d be a limit on numbers.
 

dk1

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All of this may well be true, but it’s no excuse to the thousands of passengers who put up with the outcome of poor management and planning.
Another thing occurred to me - my train of doom was probably carrying 3 times as many people as intended, and it struck me that if anything went wrong and we needed to get out, it would be very very problematic. Is there any H&S limit to passenger numbers? If it were a concert venue (it was for a short while when the footy fans got going) there’d be a limit on numbers.
No there are no limits on passenger numbers carried on trains except where Pendolino’s will not tilt which merely leads to slower running and thus delays. London & the SE would not function with limits on passengers onboard and who would enforce it? Just imagine that happening on the tube also.
 

WillC

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No there are no limits on passenger numbers carried on trains except where Pendolino’s will not tilt which merely leads to slower running and thus delays. London & the SE would not function with limits on passengers onboard and who would enforce it? Just imagine that happening on the tube also.
That seems at odds with general legislation, for obvious safety reasons. Is there a historical reason why trains are exempt?
 

dk1

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That seems at odds with general legislation, for obvious safety reasons. Is there a historical reason why trains are exempt?
It’s just always been like that and is a global standard not just confined to the UK. You wouldn’t allow passengers to even walk to the toilet/buffet if that was the case. Mass transit often needs crush loading, that’s how & why it operates.
 

WillC

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It’s just always been like that and is a global standard not just confined to the UK. You wouldn’t allow passengers to even walk to the toilet/buffet if that was the case. Mass transit often needs crush loading, that’s how & why it operates.
I guess that makes sense for short commuter journeys, where 10 mins of unpleasantness is par for the course for getting into a city from the suburbs. But not intercity travel. Not sure I get the walking to the toilet point.

I cannot see an easy solution though. Seat reservation-only wouldn’t support walk on tickets, which would remove flexibility. But maybe every train would have to have an unreserved carriage, but you’d still have to limit how many tickets were sold for these limited seats. Best to have longer/more frequent trains I suppose.
 
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No there are no limits on passenger numbers carried on trains except where Pendolino’s will not tilt which merely leads to slower running and thus delays. London & the SE would not function with limits on passengers onboard and who would enforce it? Just imagine that happening on the tube also.
I was at Birmingham International yesterday shortly after 5pm and the XC to Bournemouth was due on platform 5 while first a LNR and then my Avanti, both stopping at Coventry, were due on platform 4 subsequently.

There were lots of people on Platform 5 and as the four car XC drew in it was obvious that it was already loaded with standing passengers. Few got off and lots of people tried to get on with the member of staff on the platform repeating over his tannoy for those going to Coventry to not try and get on the train but to take the train from platform 4 instead.
Some turned away when they realised they weren't going to get on the train but I did feel sorry for anyone who wanted to go to stations further than Coventry.
 

Stephen42

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That seems at odds with general legislation, for obvious safety reasons. Is there a historical reason why trains are exempt?
Trains have very different safety frameworks to buildings so lumping them in the same legislation isn't ideal. Rail has a safety regulator (Office of Rail and Road) that approves new stock and safety is a key consideration for them. There are RSSB standards for rolling stock evacuation e.g. RIS-2730-RST Iss 1.1 Vehicle Fire Safety and Evacuation.

Trains are designed on the basis that it's infeasible to block people boarding. Instead it's more likely floor space will be limited so an unsafe number of people cannot physically board relative to the evacuation capacity. Standard station stops won't be comparable to an evacuation and the unpleasant threshold will be below the unsafe one.
 

SuspectUsual

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That seems at odds with general legislation, for obvious safety reasons. Is there a historical reason why trains are exempt?

I have an email somewhere from Northern, responding to a complaint mentioning safety concerns on the constantly crush loaded evening peak services out of Manchester in 2018/19, telling me that trains that are rammed full od standing passengers are actually safer because in the event of a crash people wouldn't get flung about the carriage
 

voyagerdude220

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13 Oct 2005
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The aggro on the trains is also distressing. Endless announcements about failure to have the right ticket (inexcusably complex and numerous) punishable by hanging, putting luggage in the right place (not enough space), overcrowding, inconsistent and confusing reservation notices, ticket barriers that don’t work, revenue protection goons dressed like paramilitaries… I’m no fan of the man’s apparent recent political affiliations, but Morrissey’s lyric ‘It’s the turnstiles that make us hostile’ rings very true these days.
I get your point, but as 99% of members on here know, our ticketing system isn't exactly simple/easy to understand so I think it's good Customer Service to announce where possible that certain ticket restrictions apply.
 

Snow1964

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West Wiltshire
With the next quarterly ORR usage figures due on Thursday morning (19th) covering Oct-Dec 2025, have extracted some data to offer some comparisons that can be compared to show how things have changed

All figures Oct-Dec, for years :
2011 (earliest complete quarterly data),
2015 (so can compare 10 years ago)
2019 (latest year before covid changes)
2024 (last year)

Table 1223 Passenger rail usage : 8.693m, 9.934m, 10.760m, 10.236m
Table 1233 Passenger Rail km : 826.5m, 898.0m, 961.8m, 859.1m

so by last year volumes already almost back to 2019 (and above 2011, 2015)

Dividing gives average distance travelled : 95.1 km, 90.4km, 89.4 km, 83.9 km
So passengers not travelling as far per journey on XC on average (but they have cut some longer workings)

Table 1243 Train Km : 8.128m, 8.166m, 8.1257m, 5.9934m
So until covid, stayed fairly constant, but down a quarter by 2024

Table 1253 Vehicle km : 35.827m, 35.614m, 35.164m, 29.281m
So again fairly constant 2011-2019 then a fall post covid

Dividing gives average train length : 4.41, 4.36, 4.33, 4.89 carriages

If divide passenger km by vehicle km, gives average number of passengers
23.07, 25.21, 27.35, 29.34 passenger km per vehicle km

so has been a 27% rise over 14 years which is why trains seem more crowded, or in blunt terms because XC has cut its mileage operated (but not overall how far it carries passengers) it is now squeezing 5 passengers into space they previously allocated to 4 passengers.
I cannot believe DfT have suggested need to put 5 people in every 4 seat seating bay, but that is what XC have done in numerical terms., (of course in practice standing has become norm on some sections), because XC is still operating same type of trains as 15 years ago (and typically only average 4.3-4.9 carriages long)

Hopefully these figures will be useful Thursday when 2025 figures are published by ORR (wo normally only give a one year change)
 

The exile

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XC is supposed to be a long distance operator, standing was historically only for journeys upto 20 minutes. Have to question why XC is serving stations under 20 minutes apart and not leaving local journeys to other operators (except at fringes of network where demand is likely to be lower).
One reason is that important nodes sometimes are inconsiderate enough to be less than 20 minutes apart. Apply that rule hard-and-fast and you have to choose between Tempke Meads and Parkway to serve the Bristol area. Parkway not only has the big car park, but also the IC Welsh connecting service (part of the rationale for the station in the first place)
 

The exile

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It’s just always been like that and is a global standard not just confined to the UK. You wouldn’t allow passengers to even walk to the toilet/buffet if that was the case. Mass transit often needs crush loading, that’s how & why it operates.
The risk is mitigated in other ways (and also there’s probably an understanding that if you drastically limit the numbers on trains you drive - no pun intended - people onto alternatives that are less safe). The circumstances in which speed of evacuation is likely to be critical are pretty limited.
 

dk1

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The risk is mitigated in other ways (and also there’s probably an understanding that if you drastically limit the numbers on trains you drive - no pun intended - people onto alternatives that are less safe). The circumstances in which speed of evacuation is likely to be critical are pretty limited.
Yes it’s a six of one, half a dozen of another kind of thing.
 

WillC

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The risk is mitigated in other ways (and also there’s probably an understanding that if you drastically limit the numbers on trains you drive - no pun intended - people onto alternatives that are less safe). The circumstances in which speed of evacuation is likely to be critical are pretty limited.
The circumstances may well be very limited, but the point is when they *do* happen, the ability to get out quickly may mean the difference between being alive or dead. I thought this was why we bothered with H&S generally - otherwise you seem to be saying 'it'll probably never happen so just leave it'? I didn't think we did any proper large-scale joined-up thinking along the lines of 'forget seatbelts on trains, they'll save 1.4 lives per decade but push people onto cars where 5000 will die in crashes' (these figures entirely made up, but you get the point).
 

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