• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Annual season ticket refund

Status
Not open for further replies.

Grizzler

Member
Joined
9 Dec 2013
Messages
17
Hello,

I'm considering asking for a refund for my annual season ticket as I would like to cycle to work instead and don't need it. I do have some questions related to this.

Is the correct way of calculating the refund I would get by substracting the amount of weeks I used it for.

IE: In my case, the ticket costed 628£ which is 15.7£ for a week when you used 40 weeks. And I've used it for 16.8 weeks which is 263.76. So 628 - 263.76 - 10 (admin) = 364.24 is what I should get back?

Another question is that I paid this with a company cheque, I've asked them before if they would send the cheque to me or my employer and they said they needed a confirmation from the employer if it should be sent to me.

I've have got that confirmation in an email which I can print out, as my employer said it was easier I got it instead and then paid them off as the amount would be lesser than what I owned them anyway.
Does it take long for train companies to send you the cheque, this is South West Trains?

I was supposed to get free tickets when I bought this annual ticket, but I have not got them yet, if I do get them can I still use them if I have refunded my season ticket?

My Oyster card is attached to the gold ticket, will I require them to remove this for me?

Is the cheapest annual ticket (which gives me a gold card) this route? Ryde St Johns Road (RYR) to Ryde Esplanade (RYD) for 164£? Can I walk up to my local station and say I want this with no fuss?
 
Last edited:
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Paul Kelly

Verified Rep - BR Fares
Joined
16 Apr 2010
Messages
4,227
Location
Reading
IE: In my case, the ticket costed 628£ which is 15.7£ for a week when you used 40 weeks. And I've used it for 16.8 weeks which is 263.76.

To calculate this correctly the formula is:
3.84 x (no. of whole months) + 0.64 x (no. of 5-day periods) + 0.13 x (no. of remaining days)
Multiply that figure by the weekly rate (£15.70) and round up to the next 10p. Subtract that figure from the original cost of your ticket, and deduct the £10 and that should give you the correct figure. I can't do it here as you haven't given details of the figure in terms of months and days!
 

hairyhandedfool

Established Member
Joined
14 Apr 2008
Messages
8,837
Refund calculations are based on the number of months and days the season has been held (including weekends and bank holidays) and uses the factors mentioned by indigo2. Refunds by cheque should be expected with 28 days, but usually take less time to arrive.

I'm afraid I can't answer your question about Oyster or SWT travel coupons, though I'm sure someone will be along to point you in the right direction.

From my rough calculations you have used 3m26d on your season which means you have to multiply you weekly rate (£15.70) by a factor of 14.85 (rounding up to the nearest ten pence), which equals £233.20. Adding in the ten pounds admin fee gives a refund value of £384.80.
 

Romilly

Established Member
Joined
5 Nov 2013
Messages
1,712
If Grizzler wants to continue to have a Gold Card, might it be better to do a change-over to the Ryde season ticket mentioned, rather than a refund and a fresh purchase?
 

Grizzler

Member
Joined
9 Dec 2013
Messages
17
I added that question later, for now I just want the refund. But that should absolutely an option.
 

maniacmartin

Established Member
Fares Advisor
Joined
15 May 2012
Messages
5,437
Location
Croydon
It's usually much better value doing a changeover than a refund however, due to the way refunds are calculated.
 

island

Veteran Member
Joined
30 Dec 2010
Messages
17,908
Location
0036
And as for the Gold Card discount, if you no longer hold a Gold Card you will need to have this removed at a London Underground station, an Oyster Ticket Stop, or one of the other few places that offers this.
 

Grizzler

Member
Joined
9 Dec 2013
Messages
17
Sorry to bump this, but I know I will ask for a refund now. But I'm not too sure yet if I would like to do a changeover or a full refund as I then lose out on the 12 weeks.

Would someone please do the calculations for me?

It costed me 628£
The ticket expires 19.11.14

How much would I get back if I refund it now? And how much would I get back if I changed to the ryde stretch which costs 164£ annually?

Thanks!
 

hairyhandedfool

Established Member
Joined
14 Apr 2008
Messages
8,837
Doing a very basic (paper and pen) calculation based on handing the ticket in today....

Straight Refund ~£215
Changeover Refund ~£200

Open to being corrected though, as I haven't got a calculator to hand.
 

Grizzler

Member
Joined
9 Dec 2013
Messages
17
Cheers, I got the refund today as a cheque. I asked for a refund on the 11th as a changeover and got 208.98£ , I'm happy :)
 
Status
Not open for further replies.

Top