Am I entitled to delay compensation?

[AndyY]

Early in September, I bought an Advance ticket from London to Westbury for this weekend. The ticket says that I can only take the train at 0727.

When I got to Paddington station this morning, I found that there are emergency engineering works and there are no direct trains. I decided to travel anyway and my journey was delayed by more than an hour.

As I bought the ticket before the engineering works became known (otherwise it would not say 0727, a service which no longer exists), am I entitled to compensation?

 

[AlterEgo]

Yes.

 

[JBuchananGB]

I am intrigued by this as the published GWR timetable
https://www.gwr.com/~/media/gwr/pdfs/timetables/2017/september/east/e04,-d-,web.pdf?la=en
for this route does not show an 0727 departure from Paddington for Westbury.
The regular timetable offers 07.30 from Paddington, change at Swindon arrive Westbury 09.20
Today's timetable taking into account the engineering works shows that you could have departed Paddington at 07.57, RRB from Slough to Theale and arrived at Westbury 10.12.
Maybe you could explain what train you expected to catch, and what journey actually happened.
However the answer to the question is still yes. You can claim compensation.

 

[AndyY]

Jbuchanangb, the 07:27 service involves a change at Swindon.
To everybody, thank you for your reply. I have submitted a claim and let's see how much they will refund me.
I was delayed by between 30-60m on both journeys.

 

[yorkie]

Yes compensation is based on the delay to your contracted arrival time.

...my journey was delayed by more than an hour....

....I was delayed by between 30-60m on both journeys.

I'm confused. Was it 60+ minutes, or 30-59 minutes delay?

 

[island]

Jbuchanangb, the 07:27 service involves a change at Swindon.
To everybody, thank you for your reply. I have submitted a claim and let's see how much they will refund me.
I was delayed by between 30-60m on both journeys.

GWR does not pay compensation for delays under an hour on long distance journeys.

 

[AndyY]

Update: I got the reply from Great Western.

As it turned out, the outward journey was delayed by just over 60 minutes. I got the price of the ticket back.
The return journey was delayed by about 45m. They quoted their passenger charter saying that they do not pay compensation for delays < 1h, but gave me something in vouchers as a goodwill gesture (which I will probably use for my next season ticket).

How can they get away with only paying compensation for delays > 60m? I thought that if delayed between 30-60m, all rail companies have to pay half the ticket price? (Some companies such as Southern and Thameslink are more generous and pay 25% if delayed between 15-30m.)

 

[bb21]

How can they get away with only paying compensation for delays > 60m? I thought that if delayed between 30-60m, all rail companies have to pay half the ticket price? (Some companies such as Southern and Thameslink are more generous and pay 25% if delayed between 15-30m.)

Because they have not yet moved onto Delay Repay.