Am I entitled to an Oyster Refund?

[Tibbs]

I was travelling home on Sunday from Clapham Junction to Watford High Street.

As the Overground wasn't working, with a bus replacement service in force, I got the Southern Service to Watford Junction. I there had to touch out, which cost me £1.50 in order to get the replacement bus to High Street Station.

Given that I could normally do that trip (and even that route) wholly within my season ticket (1-8 annual) am I entitled to a refund of my £1.50?

 

[Be3G]

Most definitely; Oyster support will refund higher journey charges from the use of a more expensive route than desired due to engineering works. Give it another 24 hours, ring them up, explain the situation and they should be able to process a refund for you.

 

[Tibbs]

Thanks for that, I'll give them a call tomorrow.

Interestingly, I could only find a pink reader near Platform 1 of Clapham Junction, yet it let me touch in there and charged me the right amoung for the journey.

 

[bb21]

I believe pink readers can be used to start journeys if no previous "touch-in" was detected.

 

[34D]

I believe pink readers can be used to start journeys if no previous "touch-in" was detected.

Indeed, but I seem to recall MikeWh advised against risking this for some reason