• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Alternative Routes During Strikes

Status
Not open for further replies.

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,588
Location
UK
My thinking is that if you apply for a refund, you then have to buy another ticket to make the journey at a later date, so you are not compensated for the inconvenience. A refund for a journey that could not take place is not compensation.
Correct.

So I wondered if, for example if you held a ticket for 25 June, but all services were cancelled so you had to travel on 26 June instead, could you claim Delay Repay for a 24 hour delay - effectively making your journey free?

I guess not under the 'services showing in the timetable at 22:00 the previous day' rule.
It'd come down to what alternative arrangements the operator said were in place. If they said "we're not making any alternative arrangements, you're on your own" then it would be legitimate to claim Delay Repay as against your originally intended itinerary (though arguably you could be forced to travel on the first train that runs the following day, if there is one).

Of course I would expect an argument about Delay Repay and what the timetable is that this should be calculated against. The "22:00 the night before" clause in the NRCoT wouldn't apply in relation to your rights under the PRO (which are effectively to 50% compensation for a long delay), but whether the strike timetable is the "published timetable" for the purposes of the PRO is something which would have to be determined.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Status
Not open for further replies.

Top