Hi there,
I am humbly asking for advice on my draft response to an email received from SWR Investigations team. Having not tapped in where I started my journey, I bought the cheapest possible to ticket to get out of the barriers at Waterloo (with an invalid railcard to make it cheaper) and have done this on multiple occasions. Very stupid I know, and I am very embarrassed and will never ever do this again. I have pasted the email below which I received from SWR, and my draft response - what I am concerned with is whether I need to acknowledge more clearly in my opening statement what I had done? Any advice would be hugely appreciated!
Email from SWR:
On 27th February 2026, you presented ticket number *ticket number* at London Waterloo to a member of Revenue Protection. Upon questioning, it was established that you had purchased a Vauxhall to London Waterloo ticket but had not scanned in your ticket to validate the start of your journey. You were issued a Report for Prosecution, number XXXXX.
Further investigation of your online account has highlighted other potential inconsistencies in your ticket purchase history. This suggests that you may not be paying the correct fare for journeys made on the UK rail network. Given the serious nature of this matter, we have taken this step to contact you and initiate a resolution, prior to escalating the matter to our case management team. Please respond to this email within 7 days quoting the reference number *reference number* in the subject field.
Kind regards
Draft Response:
*Reference number*
Dear x,
Thank you for your email.
On 27th February 2026, I was stopped by a member of revenue protection after exiting the barriers at Waterloo Station and was asked to show my ticket for the journey, at which point I was issued a report for prosecution.
I profusely apologise for this serious error of judgement. I understand the severity of my actions and the impact that this has on the railway company, taxpayers and passengers who use the service. Since then I have ensured that I tap in and out correctly when travelling on the train, and that I always purchase the correct ticket prior to travel and will always do so moving forward. It is my responsibility to pay the correct fare for every journey I take.
I would be very grateful to settle this matter outside of court, and I am very willing to pay for both any unpaid fare and for any administrative costs incurred. I will also cooperate in a timely manner with all future correspondence.
I am very sorry for my actions, and look forward to hearing from you.
Kind regards,
I am humbly asking for advice on my draft response to an email received from SWR Investigations team. Having not tapped in where I started my journey, I bought the cheapest possible to ticket to get out of the barriers at Waterloo (with an invalid railcard to make it cheaper) and have done this on multiple occasions. Very stupid I know, and I am very embarrassed and will never ever do this again. I have pasted the email below which I received from SWR, and my draft response - what I am concerned with is whether I need to acknowledge more clearly in my opening statement what I had done? Any advice would be hugely appreciated!
Email from SWR:
On 27th February 2026, you presented ticket number *ticket number* at London Waterloo to a member of Revenue Protection. Upon questioning, it was established that you had purchased a Vauxhall to London Waterloo ticket but had not scanned in your ticket to validate the start of your journey. You were issued a Report for Prosecution, number XXXXX.
Further investigation of your online account has highlighted other potential inconsistencies in your ticket purchase history. This suggests that you may not be paying the correct fare for journeys made on the UK rail network. Given the serious nature of this matter, we have taken this step to contact you and initiate a resolution, prior to escalating the matter to our case management team. Please respond to this email within 7 days quoting the reference number *reference number* in the subject field.
Kind regards
Draft Response:
*Reference number*
Dear x,
Thank you for your email.
On 27th February 2026, I was stopped by a member of revenue protection after exiting the barriers at Waterloo Station and was asked to show my ticket for the journey, at which point I was issued a report for prosecution.
I profusely apologise for this serious error of judgement. I understand the severity of my actions and the impact that this has on the railway company, taxpayers and passengers who use the service. Since then I have ensured that I tap in and out correctly when travelling on the train, and that I always purchase the correct ticket prior to travel and will always do so moving forward. It is my responsibility to pay the correct fare for every journey I take.
I would be very grateful to settle this matter outside of court, and I am very willing to pay for both any unpaid fare and for any administrative costs incurred. I will also cooperate in a timely manner with all future correspondence.
I am very sorry for my actions, and look forward to hearing from you.
Kind regards,
