Advice Needed: Received Unfair Penalty Fee for Lost Ticket - MerseyRail

[faithisfaith]

Hi everyone,

I’m seeking advice on how to handle a penalty fine I received on Friday, 22/11/2024. Here’s what happened:

• Date: 22/11/2024
• Time: 17:30–18:00
• Route: From Hamilton Square to Liverpool Central

I purchased a Flexi ticket for my travel, and I definitely used it to pass through the gate machine at Hamilton Square Station. Unfortunately, I lost the ticket during the journey. When I arrived at Liverpool Central, I proactively approached the officers to explain the situation. However, instead of understanding, they took my personal details and issued a penalty fine, stating that it was my only option to proceed.

I feel this penalty is absolutely unfair, as I had purchased a valid ticket and simply lost it by accident. Fortunately, I still have the receipt for the Flexi ticket I bought a few days earlier, proving my payment.

I didn’t think to ask for CCTV footage at Hamilton Square, but I believe it could confirm that I used a valid ticket to pass through the gate.

• What is the best way to request CCTV footage to support my appeal?
• Has anyone been in a similar situation? Any advice on how to challenge this penalty effectively?

Thank you in advance for your help!

Best regards,
Vincent

 

[ExRes]

Hi everyone,

I’m seeking advice on how to handle a penalty fine I received on Friday, 22/11/2024. Here’s what happened:

• Date: 22/11/2024
• Time: 17:30–18:00
• Route: From Hamilton Square to Liverpool Central

I purchased a Flexi ticket for my travel, and I definitely used it to pass through the gate machine at Hamilton Square Station. Unfortunately, I lost the ticket during the journey. When I arrived at Liverpool Central, I proactively approached the officers to explain the situation. However, instead of understanding, they took my personal details and issued a penalty fine, stating that it was my only option to proceed.

I feel this penalty is absolutely unfair, as I had purchased a valid ticket and simply lost it by accident. Fortunately, I still have the receipt for the Flexi ticket I bought a few days earlier, proving my payment.

I didn’t think to ask for CCTV footage at Hamilton Square, but I believe it could confirm that I used a valid ticket to pass through the gate.

• What is the best way to request CCTV footage to support my appeal?
• Has anyone been in a similar situation? Any advice on how to challenge this penalty effectively?

Thank you in advance for your help!

Best regards,
Vincent

You need to put this in the 'Disputes & Prosecutions' section