Please see below my draft letter. I haven’t heard from Northern yet, I’m just simply preparing the draft now so I can promptly reply to them. I would appreciate any feedback, or if I should add/remove any details. Thanks
Dear Sir or Madam,
Firstly I would like to give my most sincere apology for the incident that took place on Wednesday 20th April 2022. I boarded the train at __,TIME, to travel tO __, TIME, to meet some friends in town. I made the silly mistake of having a refunded ticket, therefore I did not have a valid ticket on the train. I checked the Trainline app and unfortunately there was no way to undo the refund, or to buy a new ticket on the train as it had already departed. The train fare amounted to £2.30
Upon arriving at ____ station, I informed the tickets lady of my error, and asked if there was a way to undo the refund or to pay for my fare. I was told to wait for a letter from yourselves. I apologised to the lady for making such a mistake, and gave all the required details that were asked for.
I am so ashamed and embarrassed about this, as I have never broken the law in my life, and I now fully understand the seriousness and severity of my actions. I am absolutely petrified about the possibility of court, and I wish to offer once again my most sincere apologies and reassurance this will not happen again.
I realise that what I have done was terribly naive, and would like to confirm that this was a one-off mistake. Please also take a look at my record to see that I have not done this before. I have only ever made two other refunds, as both of which were cancelled services on Wednesday 16th March and Friday 25th March via ____ to_____.
Please allow me to pay for the unpaid train fare, as well as any administrative costs Northern may have incurred from the incident.
Thank you very much for your time
Yours faithfully,
____