Iskra
Established Member
Hi all,
Yesterday I was due to travel on the 1731 Newport-Chester (WAG/Gerald) in 1st on an Advance ticket costing £40.
However, due to flooding and the poor probability of actually making it to Newport I chose to abandon that plan and instead bought a new ticket North on a different route. The 1731 was later cancelled anyway.
I believe you are entitled to a refund in this scenario, however is that still the case on an advance ticket? (GC did this for me once) When I go on to the ATW website it says you can't get a refund on an advance ticket?
Obviously, I don't want to submit a delay repay form as I never actually made the journey. What should I do, write to them or have I simply got no case here?
Yesterday I was due to travel on the 1731 Newport-Chester (WAG/Gerald) in 1st on an Advance ticket costing £40.
However, due to flooding and the poor probability of actually making it to Newport I chose to abandon that plan and instead bought a new ticket North on a different route. The 1731 was later cancelled anyway.
I believe you are entitled to a refund in this scenario, however is that still the case on an advance ticket? (GC did this for me once) When I go on to the ATW website it says you can't get a refund on an advance ticket?
Obviously, I don't want to submit a delay repay form as I never actually made the journey. What should I do, write to them or have I simply got no case here?