5Live say Waterloo plat 10-16 closed

[FrozenPoints]

Whats going on at Waterloo and at rush hour, christ.

 

[starrymarkb]

National Rail says Emergency Services in attendance

 

[Yorkswatcher]

someone hit by a train. Just come from there. I came in at 17 but saw nothing. Everything going out is delayed.

 

[ajdunlop]

It sounds like someone jumped in front of a train and got stuck under it so the power to the platforms had to be isolated. I don't know if the length of the disruption is because the person is still alive.

 

[ushawk]

All departures on the NRE departure boards are up as delayed.

 

[Yorkswatcher]

http://www.google.com/hostednews/uk...r99O1mjxWYkCdA?docId=B20525361299143884A00001

 

[wintonian]

Glad I didn't go up today like I was thinking about yesterday.

 

[Matt Taylor]

Evidently the 0644 Alton-Waterloo was involved although I don't think anybody was actually run over (line speed is 15mph). Severe delays continued to early afternoon at which point a signal failure struck outside Waterloo creating more severe disruption. Delays were up to 60 minutes when I went home at around 6pm.

A very bad day for SWT, but SWT had no control over either incident!

 

[Helvellyn]

A very bad day for SWT, but SWT had no control over either incident!

Yet all the flak goes SWT's way!

 

[ushawk]

Evening standard says it was an attempted suicide, but the person fortunately doesn't have any serious injuries.

Seems today wasn't SWT's day.

 

[Hydro]

Evening standard says it was an attempted suicide, but the person fortunately doesn't have any serious injuries.

I'm not surprised given the location.

 

[quarella]

Yet all the flak goes SWT's way!

How true.

 

[Via Bank]

Yet all the flak goes SWT's way!

Yep.

There was a grovelling apology on the footbridge at Woking earlier, apologising for a number of delays in this "very challenging" week - including some such as a track fault at Winchester and problems on the Portsmouth line that I wasn't even aware of.

Of course, none of these were SWT's fault, but that's hardly going to stop enraged pax from taking bravely to the Evening Standard letters page, Twitter, and complaining loudly on the phone whilst blocking the door buttons with a massive airline-style suitcase, and abusing staff, and repeatedly threatening to switch to the car/bus/plane/First Great Western, etc. etc. etc.

 

[Mystic Force]

Althought the incidence are not their fault, the way that they respond to them are. I have no idea how it was, but people will respond in a way goverened by there treatment.

 

[causton]

Indeed, and to take an example from a few weeks ago, a signal failure at Finsbury Park was not FCC's fault.
But
- the NRE website saying all trains were on time apart from the next one I wanted which was cancelled
- their website saying all trains were running to Alexandra Palace (which I assumed was from WGC/Hertford south so went to the station)
- station announcements saying no trains were running and the automated system announcing every single train of the day that was listed as cancelled one-by-one
- me (after buying a ticket, because the speaker announcing the above is past the ticket machine) going back to getting on a bus and as it goes past the next station down the line the train that was 'cancelled'... was right there picking up a queue of passengers!

The next week I used a taxi as I knew I would end up getting where I needed to be on time!

However offtopic this may sound, it shows that even when things are not the TOCs fault, how the TOC treats its customers sticks in their mind

 

[fgwrich]

...including some such as a track fault at Winchester....

Ah - Cheers for that, that would have explained the Rail Replacement buses parked up outside the station the other night then - thaught it's abit early at 21:30 for engineering works!