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This does not help the OP, but has anyone thought about the bigger picture here? With the known concerns around e-bikes, it does raise questions about bringing them into shared spaces. There’s probably some responsibility on riders to be aware of where they’re allowed and appropriate.

Has anyone missed the last line? See below.

Mail from MailChimp does give sender data eg when sent, when read with date & time mail was opened info together with how many times it was opened. Forwarding the email will be included as mail being opened. However, can the sender prove that the info generated is correct?

You should delete the reference number and your name on the letter.

Please bear in mind that different organisations handle cases in their own way. Unless you are personally managing this case, it would be best to avoid offering specific advice.

All she had to do is ask. If you don't ask, you don't get.

I'm puzzled by "I renewed my railcard on the spot and purchased a train ticket". Did you buy another ticket after renewing your railcard?

This is from the Op's post "But now I can't find the charge again! I can do a search of statements etc. but I am not sure what to search FOR! How do these fees usually appear on statements? What wording should I try?" . Hence I suggested he search on the value of £150 initially and then look at...

To search your bank transactions - download the statements in excel format and use the easy "search" function to find the £150.

I am disappointed that there are no posters or announcements on trains/train station about hygiene guidelines eg coughing into tissues etc.

Same for me too. Rather disappointing considering they're using the same rolling stocks.