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On the hottest day of this year so far I was travelling from Lincoln to Nottingham, at 1pm ish, on the Lincoln-Crewe train which I believe are 158s? No air con, no openable windows, the temperatures inside that train carriage was insane, sweat was literally pouring off people like they literally...

I totally agree with that it is helpful to ask some challenging questions which the TOC's may ask as that allows them to pre-empt and think of potential answers. Forewarned is forearmed afterall. You are correct, but more on this In my opinion the statement in post #20 something along the...

If the OP can get some evidence of this conversation over chat with a Northern employee where they said claim anyway and they will work it all out and it won't approve any which shouldn't be, it does sound like something which could be said and anybody would follow that advice surely as you have...

Interesting that some posters said I should get to Grimsby Station (or any station an hour early! It was a few years ago now so can't exactly remember what I time I got to the station but when collecting tickets on departure i always aim to be there 30 mins before departure which I believe is...

That's what I said to him but he just responded with something along the lines of "I'm just doing my job"

I haven't noticed this recently but only a few years ago at weekends Grimsby Town station which has no ticket barriers and the only ticket machines on the platform used to have 3 revenue protection officers standing on the entrance, asking for tickets, one of them used to be very polite and...

I have not used Seatfrog since the Platform fee was introduced, mainly out of principle, but the most I paid for a seatfrog upgrade in the past was £12, and several upgrades for just £10, and considering the distances i travelled on these upgrades I considered them as excellent value, the...

I will not name the station, or the TOC or the person obviously to protect this person's identity. But at one of the stations works one of my ex school teachers, he was sacked from the school for sexually assaulting a student. Now I like to think this is a case of the TOC giving this person...

Another update on this, more positive one this time A customer service assistant replied to me yesterday stating she appealed the claim on my account on my behalf and that this appeal had been accepted, once the acceptance comes through and shows on my account, I should have the money in 10...

Just an update on this. I emailed Cross Country, they advised me to make a claim on their portal uploading the booking confirmation, in which i did, this was rejected, so their customer service advised me to appeal it explaining why I uploaded the booking confirmation and it would be accepted, I...

Thanks all for the replies. I emailed Cross Country, I explained that one ticket was swallowed by the ticket barriers at Reading, which i don't feel should be questioned. I followed my itinerary as booked, this included a 34 minute wait at Reading, in that time I decided to head for a quick...

Having read through this thread. Yesterday I missed the last train from Stockport to Grimsby Town, through no fault of my own, I took a later train as as far as Donny, which is as far as I could get that night and spoke to station staff, and although the woman I spoke too started off quite...

Hi all, Yesterday 08/02 I travelled from Grimsby Town to Newbury Racecourse and back, booked tickets via split tickets and got a selection of advance singles to cover the entire journey. Coming back i was booked onto the 18:15 Reading to Stockport Cross-country service which arrived into...

About 10 years ago I think it was I was on a TPE train from Grimsby, I was standing opposite the luggage racks at the end of the carriage and this lady got on at Scunthorpe and asked me to lift her case onto the luggage rack in which I duly did, making sure the handle wasn't sticking out into...

Whilst it is all well and good that there are alternative apps and websites to use, and I appreciate the posters offering different options are trying to be helpful. That doesn't change the fact that the offical app for the organisation who are responsible for the railways, they are a...

I have had this at Cambridge before, very late train at night and the barriers rejected my ticket, no visible members off staff present, waited for a few minutes incase they was using the toilets or something, nobody came so eventually I decided to jump over the barriers, I think it is a serious...

Thanks I know what you mean by inappropriate pictures! My best mates railcard has picture of him standing outside Eiffel tower with his middle finger stuck up on it! Maybe they should authorise these pictures before using them similar to how the DVLA and passport office do. In fairness they...

Hi, I have this morning renewed my railcard in time for travel tomorrow where I hold tickets with railcard discount applied. When ordering my railcard I opted to submit another photo, so I took a selfie and uploaded it, making sure I followed the rules surrounding the photo. However now I have...

Once Before I was on a train, almost empty carriage, just me and another few youths sat 5 or 6 rows away from me, so plenty of empty rows, at one of the stops a single solitary person got on and decided to sit next to me ignoring all the empty rows, I gave her a glance which she noticed I think...

That is interesting that if you hold a ticket purchased before strikes were announced that you are entitled to alternative transport? I've always seem TOCs on social media make it clear that there will be no rail replacement services at all and that nobody should travel