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With the controversies on the upcoming East Coast shuffle, extending the Liverpool-Newcastle to end at Edinburgh would offer better connection choices to all those impacted by reduced LNER stopping patterns in Northumberland and are a natural extension to this route in the same way as services...

The company could provide an alternative site for those of us with numerous existing bookings that need to be amended. I have nearly missed two trains already trying to locate existing bookings attached to emails that would have just been retrieved from the (old) app. Very disappointing that I...

We have now been kindly offered compensation for the cost of the journey for one of the two people travelling.

Thanks. I’ve eventually got through and they will investigate further…

The booking was through the Passenger Assistance App well in advance of the travel. The actual journey was with EMR.

No we struggled and managed to get on the train in time.

After several weeks we have received an apology from NR for the failure to provide booked passenger assistance at a London rail terminal. No redress is offered. Is this the usual response and limit of what can be expected by way of apology from National Rail?

LNER now offering complimentary wine and beer in 1st class all week and also weekends along with water, hot drinks, sandwiches, crisps and biscuits. A considerable improvement. Some refreshments KGX lounge but not EDI or BWK yet.

I wonder if any representation has been made to LNER to add to the timetable. Is there a specific process to offer suggestions to ROC’s?

Does anyone know why the weekday LNER service from Inverness does not stop at Berwick resulting in no direct service to London at 1212? It interrupts an otherwise hourly service to London.