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I suspect that the disruption to services this summer due to the unprecedented hot weather, and the delays to services on the Brighton mainline in particular, may have a lot to do with the spike in numbers. I am also very suspicious about the number processed in time. I have had quite a few...

Rhiw Goch signalbox on the Ffestiniog Railway. No footpath access, let alone road. Signalmen access the box by train.

Most TOC's on-line claim sites won't allow you to enter a claim for a journey made more than 28 days ago. In such cases, you need to email your claim to Customer Services. You can explain in your email, and attach a copy of the email you received. 1792011070 If you can show that they are...

Why are you submitting claims by post? Unlike a claim made on their website, you have no proof of submitting a postal claim. Even if you pay for proof of postage, that is no guarantee of if or when it gets delivered. And whereas an electronic claim may possibly be paid automatically within a...

The rules around travel agencies have been successively tightened up over the years. Many years ago when I used to volunteer in the Ffestiniog Railway's booking office in Porthmadog, I used to sell BR and National Express tickets having been shown how to do it. Although things like inter rail...

It was what most of us on here having been telling you all along would happen if you claimed from TfW. TfW will be paying this claim although it might not be their fault. Equally, GWR will be paying other claims that might be considered to be TfW's fault. It is how the system works. As all...

Grossly unfair doesn't come into it. It is the first TOC to materially affect your journey. Some they lose, some they win. If you want a fair settlement, you are likely going to need to take it to several levels of appeal before a human considers the kind of detail necessary to determine what...

I agree, but unfortunately the OP has already submitted the claim to GWR. 1791785038 As previously pointed out, how you actually got to your destination is irrelevant, they don't ask for that information. What is important is your planned itinerary, and the first service on that itinerary to...

There is not only the costs of the equipment, but also staff training. I am not sure what the current requirements are, but BR only allowed accredited agents to sell tickets, and you had to go on and pass a course to get accredited. If a part-time cafe staff sold the wrong ticket to someone...

You need to be prepared for them rejecting your claim saying something like "We cannot find a valid itinerary for your journey", "we cannot find a matching service", etc. I have not infrequently had claims rejected, that have been pending for a long time, with these kinds of excuses. I am...

I suspect that it's tied in with the 15 minutes that you are required to be at the stop before departure time. However, a lot about this service is still very vague, but hopefully more details will be firmed up before it starts running. UPDATE: the webpage now includes links to timetables...

The Ffestiniog Railway at one time (long ago) used to sell BR tickets at its Minffordd booking office. More recently it used to sell BR tickets in its booking offices in Blaenau Ffestiniog and Porthmadog. This was done through it's travel agency arm, Ffestiniog Travel. While I understand...

While GWR may not be able to deny that there was huge disruption to their services that day, that is irrelevant to who is liable. As Starmill says, it is the FIRST to cause material disruption who is liable, even if another operator subsequently causes far more serious delay. However, you have...

Just a reminder that when you claim Delay Repay, you give your intended itinerary and how long you were delayed. You don't give any information about how you actually got to your destination, as they consider that to be irrelevant. So whoever you submit your claim to, won't have a clue that...

If you read the RMT statement in full, I can understand their concerns. What was being trialled was NOT something that would only be used in the event of an incident, it was actively monitoring drivers performance. They seem to have regarded it as the thin end of the wedge.

Impossible to tell from what I have. Many of them have cut wires on the indication block, but only one unit has any wires left on the switch block. However, many of the switch terminals are missing the securing nuts, suggesting that the terminals were used. They seem to have taken care with...

Unless things have changed, that just allows you to re-provide the information requested on the original claim. I ended up complaining to customer services and sending my itinerary to them, who re-opened the claim, but WITHOUT forwarding the information to the delay repay team! So I just got...

Having the centre pair of lines reversible does partly help with that on the widened part of the WCML. Although not where the stations only have platforms on the outer tracks.

As a reminder of what this is about. Back in August I bought a ticket on the Avanti site, and was issued a ticket collection reference number. However, when I went to collect the ticket, I found that Avanti had cancelled the ticket. The email stated that they would immediately refund my...

Surprised nobody has mentioned Gloucester Road Junctions, with it's flying junctions to interface the lines from London Bridge, Victoria and East Croydon/Brighton which were all 4 track (or more), but all paired differently! Extra flying junctions were added in the 1980s, when the lines to East...