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I did stand all the way, I did actually tell them that the carriages were so rammed the ticket inspector couldn't get through. They've come back to me today with the residue of the fare - the bit after the delay repay - being £35.55. So in essence a free journey with the full amount being...

Sorry can’t work out how to quote @Mcr Warrior The fare was using my loyalty discount. They have agreed a delay repay today of £35.55. The seat issue has gone to CS so I suspect a wait.

To be fair, I would be happy with the full fare being returned - as per their first class statement of finding no seat. What I didn't want to do is claim for delay repay and them tell me it is one claim only. Thank you for your help.

AFAIA you cannot reserve a seat in some First, it's a given that you have one. The original ticket shows: The separate seat reservation (with confirmation number) shows:

Merry Christmas, I was on today's 1216 from Exeter St Davids to London Paddington which arrived late at 1514 (should have been 1431). More importantly I was on a first class advance single, £71.10. I had tried to reserve a seat online and got back a blank seat number with confirmation. When...

Just as an update, I emailed Cross Country advising of the cancellation, lack of ticket and overall delay, I sent off a copy of the booking reference and had an email back from them to say they are refunding 50% of the fair direct back to my bank. It did take them a while and they are saying...

We were told the brakes had failed. Two trains were then provided, one going direct to Exeter (not stopping at Tiverton) and another for the Tiverton pax. I wasn't told what the replacement train was other than a replacement train. Thank you for letting me know I don't need to evidence the...

Thank you. How do I evidence the arrival time - I tried a few historic rail times websites and they all give the termination at Taunton.

New to the forum and directed here from Moneysavingexpert.......I do hope I have found the correct part to post and could do with some help on how to proceed with a delay repay query. I travelled on the Birmingham New Street - Cross Country - service on 8 July 2018 to Exeter St Davids. We...