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I have been sent a penalty notice, correct name and address. It doesn't give the time but I didn't get a train at any time that day and I have never been to one of the stations the fine is for.
Therefore someone has used my details fraudulently.
What is the process to appeal this?
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.