Search results

Not if they do it to me it isn’t. I will also do them for abuse of process! The whole way in which railway companies have been abusing their powers in this area is another thing that is going to have to stop. It was never going to work giving those powers to private companies who then thought...

Yes on this occasion it is all very interlinked. I like the DB concept. That really does it seem to be in spirit of how it should be. So in the UK is could be, if your train is delayed by 15 minutes or cancelled, your whatever it is ticket converts into a get on the next train if you want to...

Unless somebody invests workable crystal balls that doesn’t work. 15 minutes at the departure point is the sensible cut off. It is rare a train makes up that sort of delay and more often you start to miss connections/get caught behind other trains etc and so the delay increases. That sort of...

And boy is it proof that the demand is there! I wonder what what would happen if the equivalent service existed on the East Coast. The more I think about it the more the omission on delays is very annoying. It really does need an equivalent rule and I am sticking by my 15 minutes idea. If the...

I think that’s the point. The tendency of some to want to overly legalise the definition of reasonable is the important bit. It just needs to be common sense. As for enthusiasts tempted to take advantage, I wouldn’t say that is great form. It is important that the passenger is as reasonable as...

Just enjoyed a fantastic and helpful announcement about all the ways you can use alternative services to work around cancellations near Portsmouth. The future is bright.

I suppose one way of looking at it is why would it mean anything else? A split ticket is clearly still a ticket to get somewhere and so on what basis would the new approach not apply? Why is additional guidance required when common sense dictates the position anyway on the basis of what has...

I agree. There is a lot of scope for staff to be stuck on the old world on a lot of this. This announcement doesn’t seem to deal with delayed trains unless I am mistaken? That is a point that definitely needs work as for many people a delayed train is as bad as a cancelled one and there is...

It isn’t the shortest travel time. Passengers will regularly not pick the shortest travel time because information will be poor, they will be stressed, there won’t be staff on hand to advise of the best alternative option, they are being thrown off their normal route by the cancellation, there...

I think they would be reasonable if there is any element of genuine passenger confusion involved. For instance, I thought that change wasn’t available, I missed the change etc. Let’s remember, in those cases 99% of passengers have hurt themselves far more than anybody else, by giving themselves...

Yeah, absolutely not this. Often the easiest way around a cancellation is to jump on a train before the one cancelled as you have often turned up at the station early - you don’t need any barriers to that. Also if you do spot it on the journey planner/alert on time you might get there earlier so...

If there is any noise coming out of any device not travelling through headphones or, in the case of a phone, being held to your ear like a phone it is not only a byelaw offence but also treason. I think it is one thing somebody being upset by a jobsworth guard (actually not jobsworth because...

Should this not just be the same thing. If you can show both parts of the split, and you will be able to, the railway failed to get you to B and in the new world it helps you get to C, which is where you were trying to get to. I would go further than that. If I was actually trying to get to C...

That’s a totally different thing though. This is not a retrospective claim for your fare, members on here are concerned people will use the mere potential of a cancellation to develop a cunning plan. I am sure every contributor to this forum can think of a cunning plan that they may one day get...

One thing I would love to see with GBR is a slightly more muscular BTP. I quite enjoy the heavy handed walk through on continental trains. I would pair it with a new criminal offence of not wearing headphones. Then it is up to the population whether they want to be in the none criminal or...

Guards on trains are not lawyers and passengers on trains are not criminals. Criminals are a tiny subset of the population. The key point is that guards don’t try and be lawyers. If the same person is turning up on your trains on a regular basis with wild stories of cancelled trains in...

There are about 5 people in the country who would try that on and will already be fleecing the public purse in 200 other ways. It will be a none problem.

I would say it doesn’t really matter if it does or doesn’t. No railway employee should try and rely on that argument if tempted. The reality when you see a cancellation - check journey planner, if in station try and check screens and speak to somebody. Try and work out if the cancellation is a...

If anybody argues with my reasonable route they will get a stern reply. If I didn’t cancel the train I won’t be taking a lecture on my workaround. Occasionally even as a seasoned rail user I will get my route wrong, I will have been better waiting on the platform for the next direct service etc...

I am sure some will feel the muscle memory of wanting to assess to death the reasonableness of a passengers alternative route, but there is absolutely no need to do so. If the passenger has taken any sort of reasonable route to try and work around something that has been delivered to it by the...