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She turned 18 last October so guess they would treat her as an adult and not allow her to call her mum? I think she would still have appreciated being able to make a call as she's never been in this sort of situation before and perhaps I could have helped.

Sorry if it's hashing over old ground, I know there are numerous threads about expired railcards it was more the way she was treated, the odd questions she was asked and whether it could have all been sorted out there and then had they said she could pay by debit card. She was in no fit state to...

Thanks - am new to all this! She was travelling from Harpenden to meet friends in Oxford street (via St Pancras) so wanted a 1 day travelcard. She was stopped on the train (the stranger sitting next to her said that the expiry date was very faded but was told to keep out of it, it was...

my daughter travelled on Saturday with an expired railcard. It was a totally genuine mistake but I'm concerned at how she was treated and where they are heading with this. She was read her rights and had to give a statement - he could see she was visibly distressed and crying and she didn't...