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Given that most heritage railways are short of volunteer resource (and money) they prioritise the restoration of rolling stock in the following order: locomotives, carriages, guards vans, wagons, covered vans and tank wagons. Most goods vehicles are for show only (and do not generate revenue), a...

I think they take a business view that the cost of recovery would be far greater than the revenue gained. Furthermore they probably factor a certain amount of the card cost as covering (paying up front) the average negative balance.

I am not aware of SWR being a “at the last moment” company. I agree with the earlier advice not to contact SWR.

Thank you. If you are willing please can you share the amount of the settlement and the admin fee. This helps the experienced forum members track any changes in policy and procedures thus help us better advise those seeking guidance. Thank you.

No that is not going to happen in your case.

I travelled recently on the 061 from London Heathrow to Poole. The vehicle was both delayed by a diversion and broke down resulting in a combined delay of 1 hour 30 minutes. No compensation as the delay was less than 2 hours but what has been more galling is not even an apology from FlixBus...

You would think so but given the reports of out of date railcards being viewed and not challenged apparently not.

The whole letter in case there is anything you may have missed that is significant to the case.

It may be helpful if the op told us their actual age?

Swanage Railway is running two trains: one steam hauled and one diesel hauled. Previously they have run both steam hauled in the peak season. I get the impression they are trying to reduce costs but not damage the experience / customer offer.

I haven’t seen one quite like that before. I wonder if this is better and fairer way of laying out the options to the passenger enabling them to take a more informed view. The problem I see is how to lay it out so that passengers don’t feel they have been compelled to take the out of court...

If the railcard has now expired, then surely this proves that the railcard in the app was valid at the time of the journey? Have you quite clearly provided a timeline ie date railcard purchased, date of stop and date of card expiry?

I often think it would be highly informative for those who criticise bus operators to spend a week in the ops room and see what happens in day to day operations. What seems so simple has so many points of potential failure.

There has to be compelling evidence for the CPS to proceed with a prosecution assuming that the Police investigate and find such evidence. The reality is that the Police have to assess the circumstances of a complaint / matter being brought to their attention and take a view on whether it is...

I was not suggesting this as the primary solution or reversing the burden. I was somewhat tongue in cheek Pointing out that there was a technology a passenger could utilise if the provision made by the operator failed or was not available for some reason. I accept I should have made this...

How about a tracker on a mobile phone for sighted passengers?

I maintain there is good demand linking major towns to London but the service has to be frequent, fast and have value for money fares. I think how customers value time has changed over the years and are no longer prepared to go around the houses even if the fare seems cheap. I think a good...

The south London stops on Gatwick services allowed fuel duty rebate or equivalent to be claimed. Historically there had also been a market for coach travel from south London to Brighton and other Sussex resorts. ( see MacLachlan History of grey green and its contemporaries vols 1 and 2...

No mention of ceasing making timetable changes almost continuously which upsets regular customers.

But the op has told us that his employer has a uk office. Bailiffs are very good at rooting people out eventually and the concern has to be that the bailiffs eventually find the uk employer which could cause issues. Imho settling has got to be better than risking something coming back to bite...