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Lifts do not typically break whilst they are sat vacant not being used so in order to accurately compare failure rates across different settings you need to consider the frequency of use. On average I would suspect that lifts in retail settings, and especially non-essential retail, would see...
For the most part station staff use the station ramps and on board staff use on board ramps. This speeds up the boarding process as the ramp can be put back away once the train has departed and reduces the risk of a member of station staff being on board.
The social media team (who i believe are also based our of the control room unless things have changed in the past couple of years) are responding as normal. It says a lot that theyve put more thought into being able to respond on X in the event of failure than in being able to run a train service.
I am currently facing a delay on a journey from London Euston to my home station of approximately 90 minutes.
Am I correct in thinking that with the following combination of tickets I should receive the following;
- Return leg of an off peak travel card from Rugby to zones 1-6 (which is where I...
It is increasingly clear that adding a commuter service to a franchise and team who are experienced in intercity and local operations simply does not work. The team at EMR have no clue how to look after a fleet of EMUs and don’t even have a depot on their network that is suitable to do so.
By...
Quotas may have changed but the actual issue is that the quota should probably vary with the time of year and even day of the week based on expected absence levels and willingness for overtime. Whilst the typical sickness rate (adjusted for the time of year as I would expect significantly higher...
Over several years it has become increasingly apparent that the current EMR Connect operation isn’t working either from a reliability point of view but also with the impact it can have on the main EMR services.
Would it not be possible to scrap the EMR Connect services and extend two Thameslink...
Often because what worked 30 years ago when it was agreed doesn’t work in 2026 and the level of power held by the unions make it extremely difficult to update terms for the 21st century.
It may well have been agreed by management at some point but eventually management of today need to be able...
People don’t neatly split into ‘wheelchair users’ and ‘able bodied’ so this line of thinking completely forgets about disabled people who do not use a wheelchair (who may or may not be using other mobility aids). It’s also important to remember that many bus passengers may be unaccompanied...
Surely at the point at which the bus is at capacity and no more passengers are able to board the common-sense approach would be simply to say that the bus is full and that no passengers are able to board regardless of disability status. Whilst it is reasonable to expect other passengers to move...
If it was to relate to the booked vehicle being too small there would need to be a pattern of people being left behind on the same journey of the same service either daily or on the same day each week. In order to implement a sanction the Transport Commissioner would need evidence of people...
It may be more unlawful than illegal but the mechanism is that services that are unable to pick up all of the waiting passengers are considered to have not ran punctually and could therefore contribute towards an enquiry with the transport commissioner.
Given single decks are already being used on decker boards on a daily basis at Thurmaston I really don’t think further reducing the number of deckers would be anything other than an idiotic (and potentially illegal given the requirement to provide sufficient capacity for the expected demand on...
Absolute joke. If there are spare 222s they should be used to boost capacity on the main services not to replace 360s. Corby coped quite well with 4 coaches per hour for several years and passengers from Bedford south also have the Thames link services.
I think that both overstates the problems that would be caused at Scotrail if the 222s were delayed and understates the extent of the issues at EMR. On a daily basis Scotrail are not facing daily cancellations or failures in service and there is nothing to suggest the HSTs are likely to give up...
Given the grades striking it is unlikely that they have sufficient staff to run services as 10 cars on strike days given the need for competent people in each unit.
I would suspect human error in control updating the wrong service rather than a plan to run a 158 to St Pancras. Whilst it would be theoretically possible it would almost certainly require preplanning as the mainline crews will not be cleared on 158s.
Factually there is nothing unsafe about a few bogs being out of use or internal doors having to be pinned open which are a good chunk of the failures. That is not to say that these issues are acceptable from a customer service point of view or that work shouldn’t be taking place to sort them...
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