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Yes it says ITEMS may not be available. It does not warn that the MENU might not be available as has been my experience when travelling regularly from Aberdeen to Edinburgh.

Can anyone please help me with info on the £25 First Class fare because I've never been able to find it. 1. is it on all the time and if not how would I know that it is on? 2. how do you book it. Does it just automatically come up in the fares section of the booking engine or do you have to go...

Hello Yorkshire Rider Can you confirm that this menu will apply to the Aberdeen to Edinburgh part of the route? If not can you tell me how to find out what is likely to be available. Thanks

I'm surprised by the comments/info on loadings. My experience is the opposite. I've found the loadings out of and into Aberdeen to be heavy. Yesterday the loadings became heavier on each of my three legs from Grantham to Newark, Newark to Newcastle and then Newcastle to Aberdeen. Leaving...

One thing I'm detecting is that it seems to me that the way the offer is designed and delivered seems to indicate that it's targeted at those travelling between London - Leeds/Newcastle and not at those travelling onto Edinburgh/Aberdeen/Inverness nor at those travelling between Newcastle and...

I travelled from Grantham to Aberdeen yesterday, 6.5 hrs. arriving 21.15. The trains were clean and punctual and the staff were fine as I've always found. The food was another story! There was one 'choice' of hot food available on the Grantham to Newcastle leg, baked potatoes. Coming North...

I am currently in (protracted) conversation with them about what was required to qualify for the £25 fare. If I understand them properly I would not have qualified for the offer on the Newark to Aberdeen run because, although it would have been EC all the way, I would have had to change at York...

Has anyone raised the issue of the absence of, or quality of, catering with EC and if so what response did you get?

Can anyone tell me, please, which Government Department is responsible for the Directly Operated service provided by ECML? Presumably they have a responsibilty for and accountability for the quality service which ECML are contracted to deliver. Alsothey are presumably covered by freedom of...

I'm certainly not talking about unreasonable expectations. I experienced NO hot food on three successive journeys.

I have a lot of sympathy for KRISK's reasoning. The problem is that there is effectively no alternative to EC on the Aberdeen to Edinburgh route. The only real alternative is the services provided by First which only runs Sprinters which I dont find good on a run of two and a half hours. There...

I have looked for reference to 'Availabilty' in their documentation and can only find reference to the availability of 'items'. I interpret that as something quite different to the whole service being unavailable (regularly). Has anyone found a reference to general availability of the whole...

Thanks for all the replies. To Failed Unit: I've had three journeys in succession on the 0752 and 0952 out of Aberdeen where no hot food was available. No explanation is given and no offer of compensation even though you're paying it through the 1st class fare. I've written to them and got no...

To Alter Ego I was trying to book an EC 1st class £25 offer which I saw on their homepage on the 19th March urging folks to use the offer before it expired at midnight on the 19th. This all began because I tried to contact them for help on the 19th because I couldnt get into the offer on their...

The quote from EC Web support: 'This is not an unusual case as all EC trains terminate in Edinburgh. Any onward journey from this point in the journey would be operated by First Scotrail not ourselves' As you folks will know the route is Aberdeen to Kings Cross and the rolling stock is 125 in...

Thanks for the responses. Any advice as to how to progress this because I've tried and failed with their systems. Aberdonian

EC...........in writing.

On my last three journeys from Aberdeen to Edinburgh there has been no hot food at all even though it is promoted as part of the 1st class service. Raising the matter with EC has got no action at all. Has anyone else experienced this? Its beginning to look like more than coincidence to me...