Search results

Ramsgate Conductors now sign Sittingbourne - Sheerness on Sea.

Unfortunately, some people do not like to be told "no", or to get an answer that they didn't want to hear. Often, when complaining, they add non-specific comments about the conduct of the member of staff, which, after investigation, doesn't always transpire to be accurate.

Tonbridge guards no longer sign to Ore (only Hastings). Tonbridge - Redhill isn’t a diversionary line, they have 5 booked diagrams a day where they work Southern stopping services on this line. Ashford - Dover is via Folkestone, but not via Canterbury West

Will be a local TOC instruction. For example, at my TOC, the guard doesn’t blow a whistle at a station with platform dispatch.

This is because when set in bi-directional (known as First Come First Served) the card readers (and the CCST slot) on either side of the gate alternate between themselves checking if a card is being presented. The small coloured light changes between red (the other side is being checked) and...

It is completely normal practice that you are reassured your complaint has been logged and that it will be investigated and dealt with accordingly, but you will not be informed of the outcome of any such complaint. That isn’t to say that the TOC isn’t taking the matter seriously.

Northern Trains Limited Debt Recovery & Prosecutions Unit FREEPOST NEA 3188 Bradford, BD1 1BR

Hi there, did you contact Southeastern in the end?

It depends TOC by TOC. In a lot of cases, they are to provide customer service, assist people using the automatic ticket barriers, and to promote safety of the Gateline area, and aren’t involved in revenue protection (collection maybe). Some TOCs, or in some circumstances, Gatelines will be...

If you are going to tell them a further lie about walking from the station you had the ticket to on some occasions (which is a terrible idea by the way), then you should not post that on here. You have given enough details in these posts for TIL to identify who you are and what your case is...

Perhaps, but it was you who brought up being a loony!

It’s more the way you are articulating your point that is making you come across like that. Often for money laundering or tax evasion purposes ;)

…….. 1649005516 Thanks both. I was sure I was correct, but couldn’t find anything to back it up and it wasn’t offered correctly on the SE website, so removed my post until I had confirmation to avoid causing confusion. They don’t need to use the fare override button - just sell it in...

(Removed pending getting written clarification)

I have worked on Gatelines so I understand how you feel completely, but as difficult as it is, this is not something you need to worry about as Gateline staff. As you’ve said you are there for customer service and safety only. You should keep reporting fare evasion, as a lot more goes on...

Could you consider this is possibly a bit of an over-reaction? 1630333922 Your assertion that it is “easy to get scammed” is disproportionate to the amount of similar crime that actually happens. My partner did not see one case of this whilst working for the Fraud department of a bunk bank for...

Not sure if you’re implying the Supervisor should program the barriers - I’m only assuming LUL is similar to TOCs but in which case ticket acceptance is not controllable on site.

Ashford International closes between 0200 and 0430, except on Sunday night (Monday morning) when it closes at 0130 until 0430.

1W06 - 175102 1W40 - 175005 1W43 - 150208+158822 1W07 - 150242+153362+914 1W09 - 175001+007 1W11 - 175003+175115 1W45 - 175003 1W14 - 175006+106 1W22 - 175111 1W24 - 150279+153926 1W26 - 158833

One coach on each of the 7 trains (across the 23rd and 24th) was locked OOU with various food/drinks provisions on board, donated by station retailers, Sainsburys and other businesses in London, and unloaded at Ashford where it was stored in our offices ready for the Salvation Army and the Kent...