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How do official platform departure screens showing carriages in train formations manage to be wrong for a service where Realtime Trains shows the correct formation? The system must have the correct data in it somewhere for Realtime Trains to use it, so how does it get mangled on the way to...

Hello. I have a CrossCountry Advance ticket affected by this weekend's WMR industrial action, and am wondering what the options are. The ticket is Ilkley–Worcester Foregate Street, “Only valid on booked CrossCountry services and required connecting services. Restriction XV applies”. The...

Passengers for the 17:15 from Leeds to Ilkley yesterday arrived at the platform to see the train already there and doors open, only to be told by a member of staff not to board because the service was about to be cancelled, and we'd have to wait for the 17:33 instead. Just at that point, there...

Why would there be a train in the middle of a Sunday where any Anytime ticket isn't valid? Searching for St Pancras–Leeds on February 22nd, there are journeys with a change at Sheffield starting at :02 past most hours. There's an Anytime Single for £160·60, which is valid on the 12:02, 13:02...

Hello. For changing the dates on Advance tickets, any advice on whether we're better off collecting the tickets and then trying to change them, or to change them online first, with the system knowing that we haven't yet got our hands on the originals? I don't want to collect them and then find...

Hello. We have tickets for Teignmouth–Penmere on Friday June 2nd, which has now been announced as an RMT strike day. Has GWR run any trains on this route on previous RMT strike days? (I appreciate that nobody can know for definite what will run that day until timetables are announced, but I'm...

Hello. We wish to travel from Ilkley to King's Cross in August. Trying to book a ticket for, say, August 6th on LNER's website says tickets aren't yet on sale but claims I can “create a Ticket Alert”. So I followed the link and tried to do that, and the site says it can only alert me about...

When using multiple tickets for a journey, does using an MCard and contactless payment on the Underground to cross London still count as a single ‘journey’? Specifically from the point of view of missing a connection. We're travelling London–Salisbury, on advertised trains for the entire...

Is travelling via Shipley a permitted route for Ilkley–Leeds journeys? We wish to make a triangular journey: Ilkley–Bradford Forster Square (which calls through Shipley), then on to Leeds (passing back through Shipley), and finally back to Ilkley, all at peak times. So I was thinking of...

Hi there. Tomorrow evening I wish to travel from Ealing Broadway to Reading via Paddington. The ticket I've been issued says ‘Not London’. Is this ticket valid? If not, which ticket should I get? The reason for this strange route is that I'm actually travelling from EAL to Didcot Parkway, for...