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    "Any permitted route" - how to figure out permitted routes?

    If the price of a ticket is the same for travelling via different routes from A to B (and therefore using different TOCs), how do passengers know whether or not it's a permitted route? Is there a website which states routes? I found a previous thread but the link to ATOC's website doesn't work...
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    GWR easement error for Network Railcard discount? (Cotswold Line)

    It was always the case that the 0815 and 0915 departures from Worcester Shrub Hill to London Paddington were discounted with a Network Railcard, using an easement. On the latest timetable, however, the 0915 contains no discount from Worcester Shrub Hill, yet from Pershore onwards the discount...
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    Why has GWR removed Slough from Cotswold Line services to PAD?

    I used to travel to Heathrow by stopping at Slough, then (via the Elizabeth Line) via Hayes and Harlington to Heathrow. Now it seems GWR no longer stops at Slough. Just downloaded the GWR timetable and Slough is no longer listed. Not sure when or why this happened :s National Rail suggests I...
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    Delay Repay for travel after a strike day

    Scenario: A passenger was supposed to travel on 3 Feb, but couldn't due to strikes, so travelled on 4th Feb instead. The train on 4 Feb ran on time. Yet the passenger was delayed by more than 2 hours from the intended travel on the strike day. The train journey in question can't be found in...
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    Finding out about 'special' services

    I live near the Cotswold Line and have a couple of times now found out belatedly about steam trains (the most recent being yesterday). There are crowds of people at stations and at various points where the line can be seen, but how do people find out about these? I visited the West Coast...
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    GWR Compensation / FGW Link

    Does anyone have information on the compensation arrangements that apply on the Worcester - Paddington route with GWR? There was a delay on an HST service of over two hours, meaning a payment of 100% of the ticket. GWR have provided 50% saying that this route was inherited from FGW Link and is...
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    Class 180 brake problems on 1835 Great Malvern to Paddington

    Hello - currently on one of the "Adelante" trains (class 180?) which stopped after Oxford due to the brakes sticking while the train was in motion. Driver spoke with GWR and after being stopped for 10-15 mins, we're proceeding to Reading by which time it's hoped the problem will have resolved...

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