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We had two gwr Advance singles booked on the 15:03 departure from Paddington this morning, however we decided early this morning to call off our trip. An Advanced single cannot be cancelled before travel; the ticket states ""This ticket is not refundable, but it is exchangeable for a fee before...

I have an outgoing GWR Advance Single for next Monday afternoon and another one for my return on the following Thursday morning. The tickets were bought in the same transaction. The booking confirmation refers to "1 journey". The tickets state that "This ticket is not transferable, but is...

Good afternoon. We recently tried to travel from St Albans to Brighton for a day by the sea. Our train was terminated at London Bridge because of a fatality near Gatwick. As neither another railway route nor a replacement bus was offered, we decided to spend our time at Canary Wharf instead of...

If I understand the situation correctly, the Railway Delivery Group has said that any pay rises can only be paid for by such things as doing away with archaic driver's rosters and making them "fit for the 21st Century", however they have not yet given any indication of what is currently archaic...

Anyone any thoughts on how or why the £22.70 fare is on the National Rail Journey Planner but not on the LNW site?

I am endeavouring to claim a full refund for the journey I did not make on Friday 18th February from East Dulwich to St Albans City for a ticket bought from London North Western Trains. (I actually made the journey by car on Saturday 19th February 2022.) The LNW website either takes me to...

We have tickets to a show this evening near Leicester Square in central London. The show starts at 2000 and finishes at 2300. Our plan was to come home on the 2342, 0005 or 0035 (journey time home circa 30 minutes) and on that basis I bought the required train tickets yesterday. This morning I...