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SWR are having an absolutely terrible evening. Emergency services dealing with an incident at Wimbledon and a fallen tree at Milford. These things happen. My wife has just told me that the guard on her service (which made it as far as Woking heading towards Portsmouth) has told everyone that...

I was caught up in the disruption following the derailment yesterday, on an Avanti from Birmingham to Euston. At Coventry, we were told that we wouldn't be moving any time soon but that ticket acceptance had been arranged and we should move to the CrossCountry service which would take us into...

I am currently on a very overcrowded GWR train from Bristol to Reading. I have a seatfrog upgrade but the train is far too busy to get to the seats and in any event the reservations system is down. First class is full and standing with standard class passengers. No mention has been made of...

This has happened across multiple TOCs this year (SWR have already done it, Southern have done it recently) - the official position seems to be that advances on morning peak journeys were a short term measure during covid and passenger numbers are such that they shouldn't be able to continue...

Recently, I was on the verge of buying a weekly season ticket when I stumbled upon the photocard requirement. I recall having one from the pre-pandemic era, but I can't remember where I put it. While Trainline does offer a photocard service, it’s not as straightforward as uploading a photo; they...

I am travelling on a journey from A-B-Z with some friends who will be boarding at station B (5 minutes after A). I have a network railcard but they do not. I believe they can still benefit from a railcard discount when travelling with me (up to 3 additional adults). 1) can they use a network...

I saw a post on Twitter which had gone 'viral' Which showed a trainline refund of a £3.90 on a £85.90 ticket. Obviously everyone here would say that you need to go back to the trainline and explain the refund is due to disruption and you'll get a full fee free refund. The vast majority of the...

I don't think there's any risk of pricing managers latching onto this as these routed tickets are well known as good value and have been around for many years. I am looking at the £34.90 off peak return. These have a 4B restriction, which has nothing of note and a route restriction of "Via...

Just wondering if anyone has come across this before and what the reason might be? I travelled from Fratton to Ashford last weekend on Saturday. The ticket was booked for me by someone using Trainline. The booking confirmation clearly stated the 10:37 Southern service to Victoria changing at...

I’m curious what the official position is here. SWR tweeted today that if you feel unwell you shouldn’t board and wait for a later train. I asked if the guard would endorse an Advance ticket (assuming the SWR leg was a +connections part). They responded that they would so you could travel on a...

I'm curious as to if there was any other action I could have taken here (I intend on taking this up with SWT) and whether this is a normal experience or just a freak occurrence. I came back on the last train from London to Portsmouth last night - due to engineering works, it terminated at...

I'm thinking of going to Dover tomorrow and found a fare on BRFares which is £20.90 - off peak day return via Barnham - seemed like a good deal (here) I've tried to find this fare on VTEC booking and I can occasionally get it to show up (e.g 13th Feb) - but not tomorrow. I'm looking at trains...

I've got around to submitting a delay repay claim along with some feedback to Virgin for a journey which was delayed due to the problems at Lamington. The journey was from Liverpool to Edinburgh I sent a covering letter, a copy of my reservations and photos of the ticket and reservations...

I'm really confused about what's going on here I'm booked onto the 13:22 VTWC from Wigan to Edinburgh - it's a 1st advance from Liverpool on the 8th Jan I've tried using route planners and they show the service as running but the national rail site says it won't be. What is the best...

I have the return portion of a ticket portsmouth to eastleigh. I now need to travel back from Southampton. Travel Southampton to portsmouth appears valid via eastleigh according to NRES. can I excess the return or do I need a single Southampton to eastleigh? If I can excess the return is...

I'm getting a bit confused. I'm planning a daysave trip this week to explore some of the network I've not been on. On Saturday, I can find northbound trains to MKC quite easily, they are from East Croydon at 7 minutes past the hour and are marked as SN / Southern services. (e.g this service on...

I travelled from London to Liverpool yesterday - I booked the seats well in advance, and got a table which suited us brilliantly as there were 4 of us. When we got on the train, we found our seats occupied - when asking the people to move, they pointed out the reservation LCD display showed...

I know I'm not likely to find exact information but does anyone know where I might be able to obtain rough estimates of the cost of leasing various units? I'm just interested in knowing for example how much the average TOC would pay to lease a 450 unit, or a HST but it's difficult to find...

Quick Question If I purchase a southern DaySave for £15 (for use on a Sunday) can I pay £5 and benefit from first class travel for the whole day? The website at http://www.southernrailway.com/tickets-and-fares/ticket-types/first-class-travel/ says "Weekend First is available in...

Hello, Just curious - I know if I have an advance through ticket I can travel on later services, but this is the last service of the day. I'm getting into Watford tonight at 22:20 and need to then be on the 22:27 to Clapham Junction. My ultimate destination is Portsmouth so this is the...