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I travelled on the 1458 Yeovil Junction to Heathrow T3 on 16th August using a First Class Open return. The train was supposed to go to Waterloo but was terminated short at Basingstoke. I had a 20 minute wait at Basingstoke for a connection to Woking so I missed my RailAir coach which would have...

I often wonder, as I pass through Yeovil Junction station, why there is no connection with the Heart of Wessex line. There seems to have been one in the past as there is trackbed there. It seems an obvious connection to make. The experts on her may be able to enlighten me.

My wife, together with a number of other passengers, has been left stranded at Crewe this afternoon because the 1608 to Carmarthen was so full, no one could board. It was the usual two carriages and rammed. My wife is travelling to Cardiff. I'm sure this must happen quite a lot, I had a...

A couple of times recently my booking on Trainline (I have to use it, it’s a corporate account), has booked me a reserved seat on coach K of an 11 car Pendolino on the 0657 from Preston. On both occasions, every seat was shown as reserved but, for the whole journey, I was the only person in the...

I understood, not least from various threads on this forum over the years. that a train manager is given some discretion about being flexible over ticket restrictions. Is that actually the case? My query stems from an incident in June. I had a First advance Preston to Glasgow for the 0941...

I travel regularly on VTWC and have noticed over the last year or so that they are getting a little tatty inside. Carpets worn, seats not as supportive as they used to be etc. Is there any plan for an refurbishment of these units as I would imagine they are going to be in service for some...

I was on the 0657 Preston to Euston on Tuesday. This is normally an 11 coach train but, in the event a 9 coach turned up. This train is usually very busy and, in this case, Standard was jammed and First almost full. I understand a platform announcement was made at Warrington BQ advising...

Tonight I got off the train at Preston, having travelled up from Euston. When I got outside the new entrance on my way to the car park I was stopped by a lady wearing black who asked to check my ticket. First time this has happened to me in five years of getting off at Preston from a Euston...

My wife travelled on the 0715 VT Preston to Birmingham New Street this morning with a connection at Birmingham onto the 0920 XC service to Plymouth. That connection would have allowed her 15 minutes at Birmingham which I think is more than the minimum time allowed. The VT service arrived at...

http://www.bbc.co.uk/news/uk-england-lancashire-38571417

When I'm standing at Preston station the announcer always refers to "the train approaching platform 4 is the 0657 Virgin Pendolino to London Euston." That got me thinking the other morning, do any other trains get announced by name or class? You never hear "Class 397 Trans Pennine Express...

I travel from Preston to London on the 0657 once a week and every morning there are three or four VT staff at the top of the slope leading to platforms 3 and 4 checking tickets before I board my train. This only started in the last few months, there were never any regular checks before that...

I was making my way up the ramp to Platform 4 for the Euston service from the subway at Preston yesterday morning to find five VT staff with a table who were checking tickets of passengers boarding trains. They told me the exercise had started last week. Ive been using Preston for the last...

I sent an e mail to VTWC at the beginning of June asking of they would consider rotating their hot meal option in the evening a little more often as four months of one menu get monotonous if you are a regular. It was a lighthearted note. I heard nothing until today when I got a two page...

A lot of construction work going on at Preston with hoarding up everywhere. A sign there talks about a new entrance and retail space. Anyone know any details? Are they going to close the current main entrance?

Has anyone managed to get a cheque from VTWC for delay repay rather than Rail Vouchers? Virgin's website states that, if you have not bought the ticket direct from VT, who are now refunding direct to the payment card, you apply using the traditional online form and that a cheque is an option...

I've been catching up on episodes of the drama In Darkness on the BBC starring Anne-Marie Duff. I'm still trying to work out how her character manages to board a Virgin Train at Manchester Piccadilly and travels back to her home in Scotland.

I bought an advance first class return on VT from Preston to Euston, travelling out on 4th Nov and back on the 5th. I used my Senior Railcard. A change of plan means I cannot make the journey and, as it's an Advance, I cannot get a refund. I understand and accept that. However, could...

This from the BBC website http://www.bbc.co.uk/news/uk-scotland-south-scotland-34537462

While driving into Preston station car park this morning I was asked by a VT employee whether I was travelling on VT and whether I was coming back the same day. He told me they are having issues with the car park filling up quite regularly. I'm not sure what they can do about it unless it's...