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This is a first for me: I was on the 1447 from Barrow to Manchester Airport today. Just after Carnforth the conductor made an announcement apologising that the toilets in both sections of the (6-car) train were out of use. They then said that they had asked for a 5 minute toilet stop at...

I often travel from Manchester to Preston on open returns (Preston to Manchester Stns). If I decide to return from Salford Central I've noticed that a paper ticket will always open the barrier but a barcode (m-ticket or e-ticket) won't, they just display 'Seek Assistance'. Same happens at Wigan...

I've been trying to book a ticket from Manchester to Lancaster for next Friday (11 Oct), leaving around 5pm and returning early Monday (14 Oct). I don't know for sure which trains I will actually catch so I want the Anytime Short Distance Return at £26.00 which is valid on any train (between...

I have been trying to book a return from Manchester to Lancaster, out today back Monday morning. When I have done this previously I have bought an Off Peak return (SVR) for £20.90. I still have the last ticket which has restriction code B5. According to brfares this is valid on any train for the...

I picked up an Off Peak Return from Lancaster to London today from the TVM at Lancaster station. I was surprised to see that the ticket restrictions on screen stated that Break of Journey is allowed on the outward journey. The Restriction Code printed on the ticket was 3A which explicitly...

Last week I tried to buy a ticket online from Manchester Piccadilly to Lancaster with a reservation on the busy 1715. I was returning later in the week so wanted an open off peak return, price £20.30 (Route via Preston). All the ticket sites including NR offered an £18.90 TPE only return or the...

On Monday I caught the 1714 Northern train from Manchester Oxford Road that was 50 minutes late into Preston. I bought my ticket using the VT phone app and forgot to ask for a paper ticket. The Northern website says that mobile tickets are only refundable if bought using their app but if I had...

I often travel to Salford Central via Wigan (North Western > Wallgate) on a Manchester Stns ticket. I can get through the new barriers at Wigan Wallgate no problem but when I get to Salford Central my ticket is rejected as "seek assistance". Is this normal behaviour after transferring via an...

Tried to book a ticket using the Virgin app today and they added a 1% booking fee. It's offset by 1% worth of Nectar points so a neutral transaction but is this the start of a change in policy by the TOCs? As it was, they wouldn't accept any of my cards so I bought online (with no fees) when I...

I've tried a few times over the past couple of days to book tickets using the TPE iPhone app and it crashes when I click on Confirm Booking. Anyone else having this problem? I've tried uninstalling it and reinstalling but that didn't help. I was going to try a different TOC app but they all...

In what seems a random promotional gesture, the barrier person at Salford Central was handing out Northern Rail branded hand warmers to passengers. I've had the odd snack or souvenir at a station to promote commercial brands but never something from a TOC. Anyone beat hand warmers?

According to the Routeing Guide Wigan to Liverpool is valid via maps WG and CP. WG is via Warrington and Hunts Cross, CP is the direct route via Huyton. An Anytime Day Return is £9.30, with no restrictions according to brfares.com. But if I put Wigan NW to Liverpool Lime St via Warrington...

Just been to renew my season ticket with TPE. I checked the poster at the station before going to the ticket office and it showed above target reliability and punctuality for the year but noted 5 void days in August (5, 10, 12, 13 & 17) for Transpennine North West, so I got an extra week added...

I'm travelling from Worcester tomorrow. Not being from FGW land can someone confirm a couple of things: - is a Super Off Peak single available on the day? - is Weekend First available to railcard holders (F&F or 16-25)? I was hoping to get an Advance ticket but there aren't any showing on the...

This week that G4S RPIs have appeared at Wigan North Western, in the subway to stop people exiting via the goods entrance at the side. They appear to be doing a good trade, I suspect it's come as a surprise to people getting off the Liverpool trains!

Virgin have introduced a new Passenger Charter from 1st April. They now offer delay repay (below) and vouchers for free non-alcoholic drinks if delayed for more than an hour at a station or 30 minutes on-train.

My employer has a strict Standard only policy, using a travel agency. I have a SVH Off-Peak Single to Euston from Preston next month at £41.10. There are First Advance tickets available at £65.50 for the service I'm booked on. Would I be able to go to a station and pay £24.40 to excess the...

Went up to Lancaster today and I noticed there is a load of scaffolding on the old road bridge at the north end of the station, along with several storage containers. Does anyone have details of what they are doing?

Just booked tickets with Red Spotted Hanky to Euston. In the seat reservation options as well as the usual table, airline, window or aisle was a new tick box labelled 'View'. And it works - without it I was given seat 29 in coach A (restricted), with it I got seat 17, which should be next...

A question about the TPE student fare offer. A colleague is looking at trains from Preston to Manchester on Monday and the TPE journey planner is giving a single AP fare of £3.70 on the 0847 train. This is available online only, at http://www.tpexpress.co.uk/train-tickets/student-discounts/...