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Why would anyone do that?

But why would I want to do that when I bought my ticket from Crewe at 10.00am to then go south and back up to Manchester

Also given the time I bought my ticket (10.00am) my story would have to be true for me to end up on the 10.48 train at Wolverhampton

I don’t know why I would lie about such an annoying route. It added an hour to my journey.

Am I definitely not in a position to claim this money back? I have sent my situation to both the Virgin and XC customer relations teams. But is it a no-go given that I received verbal permission to travel and nothing in writing other than my ticket circled by the conductor? I have received a...

I would have saved a lot of money going to the ticket office and would have absolutely done that if I hadn’t acted on the advice of the conductor or had any reason to think his advice was incorrect.

I didn’t do that because I asked the conductor what to do and he told me! Due to my conversation with the conductor I did not know I was breaking any rules. I didn’t go to the ticket office because the conductor advised me to get off this train and get on the direct train at Wolverhampton back...

All the virgin train conductor did was circle the date on my ticket.

I can’t get a refund for my original Crewe - Manchester ticket as it cost me £9.05 for off peak return with my railcard :(

Also if he told me to speak to the next conductor before boarding I would have absolutely done this. I just blindly followed his instructions.

The thing is if the virgin conductor told me this would happen I could have bought an off-Peak single to Manchester with my railcard making the cost substantially cheaper. How was I to know not to trust what he told me. Why was I expected to take additional verification steps on top of what an...

OK so it's clear then, the XC TM did not do anything wrong and I therefore cannot claim any refund :'(

Just to add my original ticket restriction code was B1, not sure if relevant.

The train I was supposed to get went from Crewe calling at Wilmslow, Stockport and Manchester. The train I got from Wolverhampton called at Stafford, Stoke on Trent, Macclesfield, Stockport, Manchester Piccadilly

lyndhurst25, thank you for your message I really appreciate it. Should I be writing to Cross country customer services? The train conductor was extremely unpleasant. The person prior to me was a young girl who he demanded ID from to prove she was 15, which she didn't have and was lambasting her...

I'm afraid I waited to be found - did not even think to approach him to be honest as did not think there was going to be any issue based on the original discussion with Virgin. How should I proceed with this?

I don’t even understand why I wasn’t charged an off-Peak single by the Cross country manager

Hello, Very upset right now. I have an off-peak return day ticket with any route permitted bought at Crewe to Manchester. Due to the London virgin train at my platform being late, I accidentally got on the London train instead of my train to Manchester at 10.12. The Virgin conductor told me not...