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    Can I claim delay repay?

    I booked an Off-Peak Return from London Paddington to Swansea for Friday 30th Sept. I selected the 18:48 train and had a seat reservation for it. On Thursday 29th, I decided that I would travel earlier so reserved a seat on the 16:18. When I set off from home on the Friday, I realised that if...
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    Should I be entitled to a partial refund?

    I purchased an Off Peak Day Return (through Southern's web site) from Croydon to Brighton for travel on Friday 9th September. I knew that I would be returning soon after 22:15. When booking my ticket, the first train after 22:15 (the Thameslink 22:25) was showing as cancelled. The next fastest...
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    Do you actually have to make a journey by train to claim Delay Repay?

    I hope this is the correct forum area for this question. My daughter gets the same Southeastern train most school day mornings. Today, her usual train was cancelled. The next train, had she taken it, should arrive 15 mins after her usual train so Delay Repay would be claimable (it was 4 mins...
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    Season Ticket Route Validity

    My daughter (child) uses the train each school day between Beckenham Junction and Sydenham Hill. I've realised that a season ticket will be cheaper than her using her Oyster ZIP card. A mix of different season tickets (monthly, weekly etc) would save most money but it's going to be easier and...
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    Can I Use This Route?

    I have 1st Class Advance Single (Out and Return) tickets from East Croydon to Coventry on Friday 23rd Dec. The routes shown for the East Croydon to London and back portions of the journey are: Outward - East Croydon to London Bridge and then tube to Euston Return - tube from Euston to...
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    East Croydon to Lincoln Return

    I wonder if anyone can help me please? I am travelling from East Croydon (ECR) to Lincoln (LCN) later this week. I can use a Super Off-Peak Return (£77.50) which is fine going out but returning (after 17:00) it doesn't allow me to catch the 17:22 changing at Retford (RET). The next train is...
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    Family & Friends

    I wonder if anyone can answer this please? My daughter and I had zones 1-6 1 day paper travel cards purchased with a Family & Friends Railcard. I lost my daughter's ticket. When we started our homeward journey my daughter used her Oyster ZIP card and I continued to use my 1 day travel...

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