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Furlong has twice, correctly, drawn attention to the possibility that Marisol’s appeal against the penalty fare is being treated as an entirely separate matter from a claim for a refund under NCOC 35, most recently in post #53. I had, quite unjustifiably, jumped to the conclusion that a...

@Marisol: I take it, then, that you’ve now received a letter from TfL’s Youth and Penalty Fares Manager on conclusion of a Second Stage Appeal. That now leaves you with a final appeal to the Independent Appeals Panel. At the expense of time taken writing a further letter plus its postage, I...

If the interpretation of NCOC 35 apparently being advanced by najaB and island is correct, then the second limb of that condition, as cited in post #42, is redundant and as such should have no place in National Conditions of Carriage. I regard it as poor drafting to incorporate into contractual...

I assume that you have received a letter from the Independent Appeals Service on completion of a First Stage Appeal against the penalty fare. That letter should have provided you with details of how you may pursue a further appeal from the IAS decision. I would be interested to read the terms...

On which operator's trains can you use your ticket? I suspect you may be using it for travel on TfL Rail trains, in which case you are likely to be subject to TfL's Conditions of Carriage. If the ticket was issued subject to National Rail Conditions of Carriage then I think there will be a...

Speaking as one who eschews the use of a CPC, light only dawned when Clip pointed out that the max fare is automatically taken on the first touch in (does an exit barrier trigger such a transaction?). It does strike me as artificial to characterise such an action as the equivalent of...

Sorry, but I still don't understand, since DaveNewcastle was making a specific reference to 'that offer to pay after travel', which I took to relate to the OP's statement that 'I approached the TFL rail staff at the barriers and asked what to do - whether I should use my contactless card, or buy...

A couple of points I don't understand here: a) Why does the OP's conduct look like a modern day equivalent of the Corbyn scam? b) Given the admittedly anecdotal accounts that the discretion referred to in NCOC 35(c) is generally exercised in the season ticket holder's favour, why would it...

I hadn't previously interpreted Meg90's post in that way, but you may very well be right. I have asked Masabi what a passenger should do when a ticket gets 'locked to another device.' The enquiry has been acknowledged, and, I am told, ' is being reviewed by our support rockstar.'

Long post – sorry. I am unclear as to what happened on the day of the hearing, and therefore as to the basis on which the proceedings were disposed. It appears that a summons was served upon you and that as a consequence you sought professional assistance. I cannot tell whether you sought...

I assume from the OP’s reference to byelaws that Transport Investigations Ltd may be contemplating a prosecution under Byelaw 18(1) or (2). With regard to the possible defence set out in Byelaw 18(3)(iii), Meghan’s evidence to this effect is entitled to as much credit as any evidence to the...

Many thanks for all your contributions. Since no-one has been able to identify such a source, I take it that records of incidents causing delays are not readily accessible online. A letter is winging its way to GWR requesting reconsideration of my claim. I have drawn attention to the...

To be strictly accurate, this was the issue posed by the OP. It raises a question as to what the extent is of the ostensible authority of gateline staff. For a quick and dirty overview, this link may be of some...

On 21st November 2015 I made a return journey from Highbridge to Hilsea, splitting my ticket at Romsey to achieve a saving of about £3.00. The return journey involved changes at Westbury and Taunton. The Westbury-Taunton leg was via the 1700 London-Penzance (GWR train), booked to arrive at...

The observation that the lawfulness of the procedures in question was ‘found to be proper’ comes across as being a little disingenuous. You really need to take a look at the Lord Chief Justice’s judgment in Virgin v Zinga (Link) . For balance, it’s worth drawing attention to the passage cited...

What evidence could the prosecution call to rebut the OP’s explanation that his intentions changed after he alighted at Oldfield Park? However suspicious the OP’s conduct might appear in the absence of such an explanation, a court must give due weight to it once it is given. And it has the...

From najaB (Sorry, quote facility not working properly here): "Regulation of Railways Act ss 5(3) 'Travels or attempts to travel on a railway without having previously paid his fare, and with intent to avoid payment thereof' If you hold that stepping out onto the platform ends the initial...

The problem for the OP with GWR’s offer is that it comes with a price tag of £83.70. For an innocent traveller, that would be a high price to pay for a change in travel plans. I do not follow the argument that the OP boarded the train with a short ticket. He paid the fare for the journey to...

I find this puzzling. Raildar shows the train at Filton 28 minutes ahead of schedule, and at Keynsham 37 minutes ahead of schedule. Can this be a reliable indication of this train's actual performance on 29 September? Hard luck on those holding Advance tickets for travel on this train! I...

The National Rail website currently indicates that Oldfield Park has no ticket machine, but does have a ticket office. Opening hours for this are given as Mon-Fri 0630 to 1030. The ticket office is not currently marked on the NR station plan, but a Google search of images of the station reveals...