Search results

The point - I'm afraid Mr (or Ms) Moderator - is that isn't unbelievably poor these days. It is entirely believable because service consists of an insincere 'have a nice day' rather than actually providing service

I wrote to Richard Branson and the chef whose name is on the menus. I told the chef he should be ashamed to be associated with this paltry service (didn't get a reply). I did get a reply from the customer service manager and we had a to and fro of emails in which he threw up the oft-misused...

Possibly a whole different thread, and I wouldn't want to get this one distracted onto it; but, since you ask: I think this is a problem with business today (UK business especially), not just rail. The focus of accountants is on cost, on profit. This should be secondary, it should result from...

Shouldn't have to spend ages checking fares. Shouldn't have to be concerned at price gouging, greedy, owners who travel everywhere by personal hot air balloon, yes I do mean you Mr Branson (:lol:). Shouldn't have to have stupid publicity emphasising just how bad our rail service has been allowed...

I see the food has been downgraded on the Virgin East Coast again. First class used to be a pleasurable experience with breakfast or dinner purchasable at not-too-expensive a cost. Then it became 'free' fine dining. Then it became miniscule portions. Last night there was no hot food and I...