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This is what the start of the purchase process for a 26-30 (or other age-restricted) Railcard looks like on the Trainline website (and it's the same in the app). You select your age range to be offered a list of railcards you are eligible for, then select the railcard, enter your name and date...

I have no insider knowledge but I would guess the system is much more rigid than you think. In Geoff Marshall's video, he travelled from Harrow & Wealdstone (Z5) to Kenton (Z4) on Bakerloo Northwick Park (Z4) to Kilburn (Z2) on Metropolitan + Jubilee Brondesbury (Z2) to West Hampstead (Z2) on...

Note that the letter has already been received, and a draft response provided. To the OP: As you can see from previous threads, Govia Thameslink Railway basically always offers an out-of-court settlement if you cooperate. If they research your ticket history on Trainline (they usually do...

The SWR delay repay portal requires you to use their search function to state your intended itinerary, which only presents options that respect minimum connection times. Did you enter your full journey from Sheffield to Basingstoke, and if so, when the system offered the 14:37 departure with a...

If splitting by tapping out and back in at Hayes & Harlington (noting that you will need to change trains at some point anyway between Langley and Stratford), then the onward fare to Stratford is the same as to Woodford or Hainault (£5.20 peak / £3.60 off-peak), so the next tap-out-and-back-in...

The validity map on the National Rail website, part reproduced here, shows that the bus service links St Albans (SAC) and Hatfield (HAT). According to BRFares, the fares are implemented as standard point-to-point train tickets but routed "HATFLD/ALBNS BUS", with no such ticket available for...

So for two people travelling from Heathrow to Paddington and back another day, the prices per person and leg are (noting that any ticket with a Two-Together Railcard discount is not valid weekdays before 09:30): Heathrow Express (HEX): Contactless/Oyster Pay-As-You-Go tap in/out £25 Anytime...

According to that post she had already accepted that she would miss the first train and was waiting for the next, but after her interaction with the staff she was told she would not be assisted at all onto any train by any staff (my bold): That seems to be quite a different scenario to what the...

Just been through Kentish Town and things are back to normal now with the internal link open and the side gate closed. Some passengers leaving Thameslink are tapping their cards on the remaining standalone reader in the passageway and then getting confused that they're still/already inside the...

Replacing the "bus" in the URL with "national-rail" yields a train page: https://tfl.gov.uk/national-rail/stop/910GEPSM/epsom-rail-station I stumbled upon this by clicking "Map View", then clicking the station on the map which brings up the two "lines at this station" and clicking one of...

The article quotes a GWR spokesperson as stating "We'd like to apologise to customers affected by the disruption last Thursday afternoon. To help keep the journey moving, the 16:18 Paddington to Carmarthen train made an unscheduled stop at Swindon to allow a relief driver to board. During the...

What if it were just a plugin to the user's web browser, which, once the user navigates to the delay repay web form, takes care of inputting the data, but the user is still responsible for looking over the information entered before clicking "next" on every page (as well as solving CAPTCHAs...

One only very tangentially related case from last year comes to mind: A woman misused her husband's season ticket and got it confiscated by Southeastern, and one of their investigators later arranged to meet up with the husband in person to return it. At the meeting, the husband was made to sign...

Here is a public source, where Gatwick Express is expressly listed as an exception to the exceptions, so a Freedom Pass plus "extension ticket" is valid: https://archive.londoncouncils.gov.uk/services/freedom-pass/using-pass/national-rail (A similar passage is found at...

The WMR claim form asks for "Length of delay" (15+ mins, 30+ mins, 60+ mins or 120+ mins). What length of delay did you claim for if you didn't travel? The length of delay claimed for determines the repay amount (as 12.5%, 25%, 50% or 100%, respectively, of the equivalent daily rate, calculated...

If you were to buy a TfL Travelcard season ticket on an Oyster card for Zones 1-6, and combine it with a National Rail single or return ticket between e.g. Walton-on-Thames or Weybridge and Boundary Zone 6 or Surbiton, then you don't need to tap in/out when changing tickets, and the train...

Another fun way to exploit break of journey to bend delay repay rules is when you make an "invalid" connection onto an earlier train than "allowed" by minimum connection times, and that train is subsequently delayed - although you are not late compared with the fastest valid itinerary for your...

It's the Family and Friends Railcard that has this kind of weekday morning peak restriction ("4.6. Discounts are not available on tickets for travel: 4.6.1. on morning peak services for journeys that start and end within the London & South East (defined by the Network Railcard area –...

The FOI response listing 77 dates that Wandsworth Road station was allegedly fully closed in the 19 months from May 2023 to Nov 2024 is available here: https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-2617-2425 . For planned closures affecting...

This issue was noted two months ago on page 41 in the Project Oval thread, initially with respect to Radlett which is in the same position as Potters Bar: