Hello
I had a 11-15 Zip Oyster card, valid till 30.09.13, and when I turned 16, I applied for a 16+ card.
However when I came to collect it, it was 11-15 card, and my old 11-15 card was blocked.
I was advised that I have to pay another £10 fee, for a new card in September.
So why a person...