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It’s also a good lesson on why one shouldn’t give “attitude” to rail Revenue Protection, police officers, etc. While it’s not illegal to do so, it’s not a good idea to be “pointed” with someone who, fairly or otherwise, has the discretion to make your life harder if they take a dislike to you...

If (if) particular patterns exist among those who tend to jump the barriers, I don’t see how there can be any other result. If we’re going to say that’s unacceptable then the whole thing seems like a waste of money.

Just to be clear, there have been multiple occasions where posters have sought help on here in connection with an incident, and you recognised from their description of the incident that you were the staff member they interacted with, despite their description being somewhat embellished? I...

Following another complaint about a RPI’s behaviour, I have started this thread.

I am well aware that those requesting our help here may feel they have every incentive to exaggerate, if not entirely invent, the RPI rudeness or worse that we often see reported. They may feel that gaining our sympathy will elicit better advice from us, or that their case will somehow be...

I must say I was very surprised to hear that blocked cards were allowed to exit. Seems like letting people off the hook for no real reason, when they’re physically contained and (often) bang to rights. I had thought exit of a blocked card was only allowed when the block was due to a card...

I just created this snapshot, which may be less bloated than the original.

Experts will be along, possibly not until Monday in some cases, but I think the “couple of refunds” may be more of a problem for you. It’s not unknown for people to get convicted of fraud for that, and you really, really want to avoid such a thing on your record. If it really is only a couple...

You have nothing to lose by appealing the full three times. The best chance you probably have of a successful appeal is to see whether the Penalty Fare signage at Manchester Piccadilly conforms with the regulations, which are pretty specific and absolutely rigid. I know it may not seem like it...

Today, the intermediate stations between Reading and Didcot Parkway (at least those with Main platforms) were graced by a few additional calls from various express services which normally wouldn’t touch them with a barge pole. There were a couple from Paddington to Cheltenham Spa, and from...

They will be intrigued to hear why you had your relative’s Freedom Pass in your own wallet. But, as skyhigh says, for now you simply need to be patient. I wouldn’t recommend “chasing them up” by email anymore, but if you do, watch your tone for your own good. You are not in a strong position...

Sorry for the delay replying. It was maybe 6pm, the gatelines were closed, and there was no significant disruption that I noticed.

At Paddington, there is a large gate between P1 and P2/3 which swings open under power when one of those buggy things needs to get through, then closes again afterwards. Actually, it’s a pair of gates. Yesterday, unusually, it had been left open, and passengers were casually walking through...

Were the inspectors waiting for you at Farringdon, or had they been following you on the train? If they’d been waiting at Farringdon then I wonder how they knew you’d get off there. Perhaps they’d followed you previously. Do people think there’s a possibility that Thameslink have been...

Please upload a copy of the letter you received, with identifying details redacted. Please also give an account of what happened, including what journey you were making and where you were stopped. Was this the first time you had used the card? Frankly, misuse of high-value passes is something...

The “once a year” policy applies to those who already have a valid Railcard but left it at home, so you’re out of luck there. And yes: they’ll know you renewed yours after the incident, so forget that strategy. You have nothing to lose by appealing the Penalty Fare. Doing so will at least delay...

You should change “apologize” to “apologise” (the British English spelling). More generally, assuming you don’t want the recipient to know you’ve used ChatGPT to draft a letter, it’s best to paste its output into a word processor so you can catch any American English spellings it’s used.

Very few people bother to update us after a result like yours. I’m sure people appreciate you doing so, and it’s good that you’ll seemingly be able to move on from the matter without much trouble. Needless to say, just make sure it doesn’t happen again…

I’m talking about the barometer-looking things that are set in to the seat housing, near the floor. They seem to climb as the train progresses, only to climb more when the doors open, followed by a rapid decline to nothingness. What are these, why do passengers need to see them, and why don’t...

Presumably, your bank will ensure that the account belongs to Abellio when you add them as a payee. I appreciate you’re already satisfied that this is legit, but another layer of security can’t hurt (unless you’re programming it).