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In the future, photocopy them, then send the original. Then if they ignore you, go straight to the small claims court for breach of contract.

Forgive me if I'm wrong, but I don't think RPI's have the power of arrest... Don't they need the BTP constables for that?

Oh well, there's always dressing like Zaphod Breeblebox and claiming that as you have a second head you're entitled to use a 2 together railcard, but only need one ticket as you only need one seat...

In which case she should have queued... as no queue length gives you a right to buy on the train.

neither of those are unique.

You can repeat it as many times as you like. It still does not explain things because of the holes in the story I already pointed out. She spent a lot of a time at an allegedly faulty TVM that she spent a lot of time trying to make work, but couldn't use the counter, why again? How does one...

I was on the understanding that most, if not all TOCs operate that sort of system for Disabled passengers. Scotrail's site doesn't seem to offer an exception and neither does fGW's pamphlet, but ATW says "If you are unable to access our ticket retail facilities as a result of your disability"

No, they haven't, have you read the explanation you're quoting? Ill and tired are not a reason to board a train without a ticket. neither is "I didn't feel like it". Apparently they are able bodied enough to use a TVM. Why could this person seemingly attempt use a TVM, but not an open ticket...

Whilst refusing a drunk passage on public transport should be done sparingly (as encouraging them to drive home instead is a very bad idea), if a drunk is at the point where their attempts to use a train are a danger to themselves and others then I can't see any other choice but to refuse them...

Whilst I agree, from your account at least (I suspect there is another side to that story) that the attitude at the end station was wrong... I cannot see any reason why you did not buy a ticket at the ticket office before you boarded. I can't think of a disability that would allow you to use a...

Except you would never have a positive. The train company would never be able to prove you didn't "lose your ticket en route"

So someone drives without care and attention and kills someone, you'd be happy ignoring the part where they kill someone because they didn't intend to? Or, more relevant to this forum, you'd be happy letting a fare dodger go because we can't prove they intended to dodge their fare?

No, they're not supposed to be on "Reasonable Assumption"... Strict liability offences are just that. You either went over the speed limit, or you didn't. You either had a valid ticket, or you don't. Now, in the case of disabilities there might be a human rights argument about adjustment...

...and then people wonder why we laugh at them when they say "if you have nothing to hide, there's no problem". As soon as the tools of tyrany are built some idiot will try to use them.

I understand this is going to be stressful for you. If you haven't told your support worker, do it now. Although this is a serious situation, don't panic, they do make allowances for people with special needs but the situation needs to be taken seriously. I would suggest writing to the...

Is it perhaps to avoid people going all the way into Waverley and then transfering onto the bus/tram, although doing that would be a bit silly anyway.

https://www.theguardian.com/uk-news/2017/jan/01/scorpion-on-a-train-delays-london-to-edinburgh-journey I understand in Peterborough a nearby RPI tried to sting the scorpion with a penalty fare :p.

and exactly what level of service do passengers expect if vehicles aren't withdrawn to show drivers how to operate them? Does Munich send in untrained drivers?

You could I suppose mail them a cheque, but I don't think there is an obligation on you to go that far just to pay your fare.

There is something to help in certain parts, like the Highlands... But why get one of those when you can ride the outrage bus for free.