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Complaint submitted to the Rail Ombudsman. Strangely I am not holding my breath for a positive outcome!

and on journey time Brighton 1hr 5 Basingstoke 44 minutes Didcot 40 minutes Milton Keynes 33 minutes So other destinations more more for speed potentially

The reality being changing trains at Oxted on the Uckfield line adds 20 minutes to the journey time as not only do you need to add the change time, but also it’s then all stops between Oxted and East Croydon. The Sunday service requires that change and takes 20 minutes longer. A journey time of...

Sorry I forgot the passengers I see standing on the Class 171s Tuesday - Thursday are a figment of my imagination

Can they be reformed in to 3 car units? Someone somewhere suggested that it wasn’t technically possible, possibly due to the power cross fed between the units. 1660481213 A cynic would suggest that if more trains stopped at New Cross Gate that would enable passengers whose ultimate destination...

There seemed to be a lot of 171s in Selhurst yesterday morning. I did wonder if they were gathering them up ready to move. Not sure if they can do the existing diagrams without them though.

Thanks Bangor Toad. It’s going to be interesting as daughter was returning via Reigate and had a Reigate East Croydon ticket. She just missed the 12.30 from Reigate, the 12.45 to Redhill and change should have got to ECR in time to catch the 13.22 to Uckfield. However the Thameslink...

Thanks - was just interested as daughter is doing work experience and is going to a site in Purley. Has already bought an East Croydon to Purley ticket but I just wondered as Edenbridge Town passengers where discussing going the other way last week. If going to Brighton it’s the 29 bus!

If I have an Uckfield to London Terminals season ticket can I change at Edenbridge Town, walk the short distance to Edenbridge and go via Redhill or Purley?

I bumped in to a friend this morning who was caught up in all this. He said he had ended up staying in a Premier Inn and was sending the bill to SWT. He said it was impossible to book a taxi or Uber. I didnt ask about the cost of a Premier Inn

Thanks. So with the Sunday service meaning the first train qualifies as an off peak service I am missing out as effectively I am paying for Sundays when the fare would be cheaper. So my delay repay compensation for every other claim should be higher if that makes sense.

Does anyone know how the 464 journeys for delay repay on an annual season ticket are calculated? On a straight off 5 days a week it works out at 46 .4 weeks. However with 10 bank holidays and 4 weeks holiday that doesnt seem right. I assume it is less weeks and a bit of weekend travel?

I used a debit card to buy my ticket, so I think it’s a discretionary scheme. There is also the issue that I only need a partial refund of a currently unknown amount as whilst when I bought the ticket I thought there were 52 Sundays in the year it appears there are 55 and counting! I haven’t...

I have realised that on my route as a season ticket holder I am paying more to be unable to get to work today than someone who decides to go on a day trip. First train today gets to London at 11.09 off peak return fare is £13.50. According to the delay repay calculations I am paying £14.10 if...

You will have to claim and then complain. I am currentry going through the complaint’s process. Waiting for GTRs response to my 3rd email on the subject. Once the process is completed it’s time to waste time with the Rail Ombudsman then small claims court Watershed I might be making more...

I am still in an email exchange with GTR, as you can’t go to the Rail Ombudsman until you get a deadlock email from them. In their latest email to me they said they said: ”We appreciate that when it comes to annual season ticket holders, any notice of amended timetables is unlikely to be...

I agree that even pre-pandemic commuters were mainly travelling Monday to Thursday, and even then it was noticeably quieter on a Monday. On Fridays though it was very quiet, indeed in the office I was working in at the time the floor probably sat around 250 people, on a Friday it was probably...

I am assuming it’s instructions from DfT. You know those people that are complaining no one is travelling regularly. There therefore decide to annoy those who are actually travelling! 1657274974 Southern have now responded to my complaint and advised they can’t give compensation for non strike...

It appears that SWR will not be paying out for non strike days either https://www.southwesternrailway.com/contact-and-help/train-ticket-refunds/strike-refunds "Intermediate days between strikes (22 and 24 June) Normal Delay Repay policy applies and compensation will be in line with the revised...

Thanks Watershed, I will ponder what to do when they move my claim from referred to declined, however will be taking it further. It’s not as if Delay Repay really reflects the travel cost. The number of passengers who actually travel the number of days the calculation is based on must be...