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My partner and myself use a Two Together Railcard. Our most recent railcard was due to expire on December 9th 2019, so we renewed it online several days previously - until now, we have always received the new card within 2-3 days, but as of the time of writing our new railcard is still yet to...

Works on a fair few (but not all) of the U-Bahn services I have used in Germany - off the top of my head it definitely worked in Berlin and Munich, and definitely didn't in Cologne. Don't recall either way for Hamburg, Frankfurt or Hannover.

Excellent - it really is a beautiful journey.

One strongly hopes that they genuinely *have* contacted the original customer, rather than merely deeming deletion of the tweets sufficient to "clear up the confusion" - otherwise, if the incorrect advice is followed and revenue inspection picked up on the issue, the gentleman's wife will now be...

That said, when I had trouble with one of the new TVMs last year (after I paid, the machine printed half of our tickets then spent 2-3 minutes frozen on the "printing 3 of 4" message before changing to an out-of-order message) the fact I had recorded a video of these problems on my phone was...

As has been alluded elsewhere in this thread, it is entirely possible to tick off both of these objectives with a Koln-Frankfurt daytrip; I myself did precisely this when visiting North Rhine-Westphalia in April 2018, travelling the slow scenic route along the Rhine on my way to Frankfurt in the...

It's rather fortunate that the power was restored and station re-opened quickly - I happened to be passing through Newcastle station at about 1620, at which time announcements were being given over the station tannoy informing passengers that no replacement bus services would be provided due to...

From memory, a full list of journeys taken along with the means by which I travelled; for completion sake I include a few coach journeys too: 2014 Travel throughout Berlin (variety of bus, tram, S-Bahn, U-Bahn and RE/RB services covered by the Berlin WelcomeCard) Berlin - Magdeburg (return...

After that wall of text above replying to people's quotes, I thought I would post this message separately just to summarize the answers to the two issues I originally started this thread to cover, rather than the Delay Repay discussion it turned into.... Point 1 (the refusal to provide a name...

Fair enough :) given the fact that the thread has turned into a discussion about whether the advice to go for Delay Repay was justified or not - even though this isn't actually the reason I started the thread - it does belong in Fares Policy now! On a related note.... I'll have to go for Delay...

I asked for "first name or badge number" as far as I recall :) as I alluded above I suffer from anxiety and ASD so I'm still a little flustered and can't be more precise. It was the point-blank refusal of even that which set off my stammering (and the realisation it was the same individual i...

Our initial point of departure was Newcastle - we are back now so will make our way to the train station again and see if we have more luck with ticket office staff there.

Long time lurker registering to vent a little - imagine there isn't much help that can be given (hence not posting this in Disputes) but I'd be interested to know whether everything I was told was true. My girlfriend and I caught the 1215 service from Newcastle to Carlisle (aiming to reach...