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This may need a new thread, but it is related. Southern TVMs are really not up to the job. Twice I have tried to use them on walk-up as ticket offices have been closed (unavoidable reasons etc... another subject). I wanted to purchase a ticket with a Railcard which they simply do not issue. A...

Brighton TVMs do issue Concession/Railcard tickets. Try negotiating the 'gated' ticket office with a bicycle or double buggy! For occasional travellers it's a real disincentive to even try.

None the less, someone at Network Rail or DfT sanctioned the expense of evaluating the route as recently as 2020. The fact that it came up with a positive outcome is interesting too as it's always possible to 'adjust' the report for the desired outcome. Episodes of "Yes Minister" are still very...

Anyone know the outcome of the 30 September meeting (in summary)?

Let's stick to the original design and stop delaying and changing our minds!

Why do we design problems into our infrastructure?

Anywhere east/south east of Stratford where you can put a turnaround depot!

The problem is really historic in allowing politicians to think they can design infrastructure. A terminus will always cause capacity problems, compare that with the throughput of City Thameslink with just two platforms. Running Manchester and the North trains through to Stratford might have...

I was using WalletPasses so I'll switch to PassWallet Is Google Wallet supposed to accept PKPASS tickets or not? I have never been able to work out how to load them from the email. No, I don't want to use a PDF or print it on paper as that defeats to object of an eTicket! Thanks to everyone...

Here's an update on a new incident with Southern's tickets, but related to the original question. I purchased two, one for myself and one for another travelling with me. Simple single journey - Horsham to Epsom. My ticket I held in my Android phone the other was printed on paper. Both tickets...

This is further evidence supporting my point that this has not been tested. It is truly appalling that random, unstructured tests by users on a live system is identifying so many errors especially with critical interfaces like real-time incident reporting.

This is not a one-person website here but one of the key ways a public body's customers interact with the service.

Exactly my point, this unconventional design appears to be untested. It gives a confusing and poor user experience and if you have Accessibility issues it's a disaster. I suspect the web designers have not read the UK Regulations for public sector organisations...

I don't know who does NR's web design, but frankly, it's appalling. It feels like something from a bygone age (perhaps that's what they want?) A significant part of the top of the page is taken up with multiple menu lines, and still images that convey no real content so that you always have to...

Thank you for that, I know where to buy my tickets next time!

It seems the ticket format that Southern use is pkpass, which was designed for Apple devices. However, there are a number of Android apps that do support it, including WalletPasses and PassWallet. I've installed WalletPasses and it instantly recognised my downloaded tickets and imported them...

Am I expecting too much with eTickets from Southern? Purchased an eTicket which duly arrived by email, but there does not seem to be a way of adding that ticket to Gooogle Wallet (on Android). Has anyone else managed to do this? If so, are there some instructions, as the Southern website simply...

Thank you, that is an important point! Sounds like their booking systems are not integrated. Important things to make public transport seamless and more user accessible.

Thank you. 1677941678 Hmm. I will have a bike!

What is currently the cheapest way of travelling to Ryde, with a Railcard including the ferry? If I use the journey planner it just returns "No results found". Have inclusive ferry tickets been discontinued? Thanks.