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The first-class seats on the Everos are the worst of the Avanti fleet in my view. The standard class seats are more comfortable on these trains because of the headrest wings. I have used the toilet on an Evero between first and standard class several times, and I have yet to find one with...

You can book two one-way journeys using a return eVoucher code. I have only done that when in the same transaction though. I have never tried used the code just for a single, then trying to use the remaining balance for another single journey on a later transaction.

I bought two Super Off-Peak Return tickets (routed Wmr & Lnr Only) from Euston to Nuneaton using a Two-Together Railcard for £23.30 each. We have not yet used the return portion from Nuneaton to Euston, which is valid until 14 Jan 2025. We want to use these to travel at Off-Peak times on LM...

I travelled on an Advance Single 1st ticktet on Avanti from Nuneaton to Glasgow Central in July using a Senior Railcard. The fare was £74.55 (code V1M). Because of the RMT catering strike (which I was unaware of until travelling), there was no First Class, and Avanti agreed to refund the...

Because it's a public service. Because LNER have a monopoly on late-night services. Because LNER state "the earlier you book, the cheaper the tickets will be".

Booking on 12 August for travel on 17 October shouldn't have been within extended booking horizons, should it? The fare I paid (£61.95 using Two-Together Railcard) came from bucket OCQ, and this was showing for my train consistently for a few days before I booked, so this isn't a case of...

I thought the mantra was that, barring any sales or special offers, the sooner you booked an Advance fare, the better, because of the limited number of seats made available to each Advance fare bucket. So, I'm puzzled and a tad annoyed that two first-class seats I booked in early August to...

This "generosity" should be seen in the context of the previous loyalty programme, which Avanti inherited from Virgin Trains and then shut down. That offered two free first-class return tickets every weekend. I used that 20+ times a year for several years. They also sent me regular Xmas gifts...

It's always struck me as somewhat absurd that there is ANY charge at all to avail of concessionary prices for students or seniors, etc. In pretty much the whole of the rest of the hospitality and travel sector where such concessionary discounts are available, there is no additional charge to...

Is it possible to create Off-Peak and Anytime fares that specifically disallow break of journey at intermediary stations that have higher fares than for the through journey?

Quite. Also worth noting that, even when Nuneaton to Birmingham requires a scheduled replacement bus, as it has recently, the any-permitted ticket between those stations does not allow travel via Coventry, via Tamworth, via Rugeley or via Lichfield as one might reasonably expect. Unless I...

I am struggling to understand the rationale that makes via Birmingham the only permitted route. FastJP shows reasonable routes via Stafford, via Stoke on Trent, via Coventry and even via Rugby all of which seem to require split tickets. Via Stafford is often the fastest route at particular...

I've been in similar situations many times. My view is that I wouldn't want to lobby for allowing acceptance of split tickets on a route ignoring the split, unless there was no other way to reach the destination within a couple of hours (in which case I'd seek permission from an authorised...

Lots of passengers are not agile and cannot run up and down platforms looking for a guard who may or may not make an appearance on the platform during a short stop. Most are unfamiliar with esoteric legal and contractual obligations during disruption. Many do not have the wherewithal to...

Update: our claims for this journey have now been accepted (after complaining to Customer Services), but -- as I predicted -- for a 29-minute delay rather than 30, so I have replied with the video evidence of our actual arrival time. I find it staggering that stations have digital clocks...

I have had a few approved on first appeal (but not for the too-busy-to-board reason). I've had a few instances where I have submitted two identical claims, one for me and another for my Two-Together partner, and the initial response has been different: either one approved and one denied, or...

Appeals on both tickets for this latest journey have now been rejected: They are clearly not reading anything I wrote in the appeal. Either that, or they are wilfully dismissing it with inaccurate explanations. So, on to Customer Services ... There really should be additional compensation...

With all due respect, you're moving the goalposts. Your initial assertion was: "Most likely is that selecting the "train too full to board" option simply causes the delay calculation algorithm to assume you then boarded the next train after the one that was too full, and then measures your...

Never let evidence get in the way of an argument, eh? Three Delay Repay claims with LM in the past few years where I checked the "Train too busy to board" radio button. (It's technically six, because you have to do one per passenger.) In every case, the original full train ran with less than...

... except that is not what is happening.