Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Your daughter has herself in a sticky situation! Problem you got is your case not been looked as though its the same sort of s*** from the real and far more abundant ticket dogers. Though to be honest your story sounds more believable than some we hear...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.