125Spotter
Member
I agree with you on principle, but also on the effectiveness of Amazon’s customer service and returns policy. It knocks their competitors - whoever they are - out of the park, and the flexibility almost certainly drives repeat custom back that could go elsewhere.Don't like adding to Jeff Bezos's fortune (said fan was way more expensive elsewhere), but have to admit that is the way for a business to handle complaints.
Although we did recently have a small retailer offer us a “returnless refund”, which I think is a really sensible policy for items of small value (and, again, means we are more likely to go back to them) but it is something that to date I’ve only ever seen Amazon do.
