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What happens if a leg of pre-booked journey is late?

wench

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30 Jan 2025
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SE England
Ie I’ve paid for tickets on specific trains only.

Ie I’ve got a ticket for the 0600 from Leeds to London Waterloo, arriving at 0730. Then due to catch 0800 Waterloo to Canterbury.

The Leeds to London train is delayed, meaning I now miss the train to Canterbury.

Presumably I have to now buy an “on the day” ticket to Canterbury, which costs more money.

Am I entitled to the difference of the cost between the pre-booked, and on the day ticket? Or it’s just tough?
 
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jfollows

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No, you can travel on the next service from the same operator as booked if you are delayed, provided that the connection time allowed in the original itinerary meets or exceeds the minimum connection time.
Your first train is presumably to King's Cross from Leeds, then Saint Pancras to Canterbury? Or is just a nonsense invented for some reason.
https://www.nationalrail.co.uk/tick...tickets/advance-tickets-terms-and-conditions/ says
5.2 If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
If you bought the combination of tickets at the same time, through an accredited retailer such as this forum's ticket purchasing site, then the minimum connection time will have been observed and you will have an itinerary confirming this.
 
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wench

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30 Jan 2025
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SE England
No, you can travel on the next service from the same operator as booked if you are delayed, provided that the connection time allowed in the original itinerary meets or exceeds the minimum connection time.
Your first train is presumably to King's Cross from Leeds, then Saint Pancras to Canterbury? Or is just a nonsense invented for some reason.
https://www.nationalrail.co.uk/tick...tickets/advance-tickets-terms-and-conditions/ says

If you bought the combination of tickets at the same time, through an accredited retailer such as this forum's ticket purchasing site, then the minimum connection time will have been observed and you will have an itinerary confirming this.
Thank you. I just made up a fake journey to make it easier to understand what I was saying
 

Sonic1234

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25 Apr 2021
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Croydon
Is it a through ticket (Leeds to Canterbury) or a pair of tickets that join up e.g. Leeds to Kings Cross, Zone U1 to Canterbury?

I was under the impression you shouldn't leave a gap in the tickets held to be protected in case of delays?
 

jfollows

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Wilmslow
Is it a through ticket (Leeds to Canterbury) or a pair of tickets that join up e.g. Leeds to Kings Cross, Zone U1 to Canterbury?

I was under the impression you shouldn't leave a gap in the tickets held to be protected in case of delays?
It’s an invented nonsense example which was confusing, but you can hold two separate tickets as long as the minimum connection times between the train services is honoured. If they can be bought using a single itinerary, this can be helpful, but it’s not mandatory.

If it were King’s Cross to Saint Pancras, the official minimum connection time is 31 minutes, but some online retailers choose to reduce this.
 
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Trainbike46

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belfast
Is it a through ticket (Leeds to Canterbury) or a pair of tickets that join up e.g. Leeds to Kings Cross, Zone U1 to Canterbury?

I was under the impression you shouldn't leave a gap in the tickets held to be protected in case of delays?
Not an answer based on the rules, but I have done things like Cardiff-Paddington-Liverpool street-Norwich, holding a Cardiff-London advance, a Liverpool street-Norwich advance, and using Oyster for the crossrail journey in between. When there were delays, travelling on a later service was not a problem, and when I requested delay repay, the full journey was taken into account for calculating the fare due. Some TOCs included the LU fare in determining the amount due, others did not.

Greater Anglia customer services has also confirmed (almost ten years ago now!) that, if a Eurostar was delayed and this caused me to miss my booked GA train, the advance ticket would be accepted on the next available GA train. This, by definition, includes a gap between tickets as neither advance GA tickets nor Eurostar tickets were valid on the tube at the time.
 

MarlowDonkey

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4 Apr 2013
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Is it a through ticket (Leeds to Canterbury) or a pair of tickets that join up e.g. Leeds to Kings Cross, Zone U1 to Canterbury?
It could also depend on whether the ticket beyond Kings Cross was on a designated train or just &connections. If using HS1 onwards and arriving at Kings Cross, Zone U1 isn't needed.
 

jfollows

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Paddington to Liverpool Street minimum connection time is 55 minutes between arrival and departure for most of the day (up to 10 minutes longer outside 7am to 7pm on weekdays or on Sundays) , and as long as the different advance tickets comply with this then it's a valid journey for Delay Repay claims for the full journey. It looks as if that's what's happening, so that's good.
 
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Crithylum

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21 May 2024
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London Borough of Ealing
Paddington to Liverpool Street minimum connection time is 55 minutes between arrival and departure for most of the day (up to 10 minutes longer outside 7am to 7pm on weekdays or on Sundays) , and as long as the different advance tickets comply with this then it's a valid journey for Delay Repay claims for the full journey. It looks as if that's what's happening, so that's good.
15 + ~10 +15 via Elizabeth Line is almost always significantly quicker
 

jfollows

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15 + ~10 +15 via Elizabeth Line is almost always significantly quicker
I don’t disagree, but I don’t think that’s the point - the two separate tickets need to have an interval of at least the official minimum connection time in order to be eligible for (a) Delay Repay and (b) validity on later trains on the second leg. How long it actually takes doesn’t affect this.
https://www.brtimes.com/!board?stn=PAD&show=info&date=20260716 shows these for today, for example.
 

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