Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Looking at Article 16 it applies when arrival at destination is likely to be 60 or more minutes late, and going via Birmingham would mean a delay of 115 minutes getting into Euston, so I don't think that applies.
Thankyou for the advice, I'll remember that in future. We haven't asked to refund our LNW Crewe to London tickets yet, so am tempted to turn up on the day and see what happens. Also to print out the relevant article and take it with us. My wife and others may be less willing to run the gauntlet...
I see what you mean, though does the fact that the cancellation was notified to the customer some days in advance negate that obligation?
I had a similar issue when I was travelling from Crewe to Manchester Airport recently with an AP Northern ticket. The train was cancelled and in order to get...
We have four LNW return tickets from Crewe to Euston on Saturday (booked before the strike was announced). LNW have said they will not be running any trains on that route so I was hoping Avanti would accept them. However I've spoken on the phone to both LNW and Avanti and they have both...
Am heading to Liverpool today to pick up a couple of 807s, but could anyone advise if 777047 is in service please? (I’m assuming my other required 777, 777035, is yet to enter service)
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.