Recent content by TMD Tom

Two 350/2 that had been handed back have been put back into service, and one of the flooded 350s is expected back in service from Monday. 2x730 are covering the remainder, so the aim is to be level from next week.

The Environment Agency opened the flood gates at Sixfields on the Nene, which caused flooding of the station. There’s obvious questions about that decision and what advice was given during the weather warning that this was a possibilty. At the Riverside Sidings, flood water came up above the...

It was a committed obligation of theirs to staff the gatelines they had at their stations or had control over from ‘first to last’. Given that they only just complied with the deadline and that this was in part only due to employing agency staff (at WMR stations at least), I’d be inclined to...

If proof of requirement for needing a changeover has been requesting by the TOCs accounts team at head office, I assume the usual method of doing this at a station has failed. Either because they did not know how to do this or they did not want to. Either way, the talk of filming staff does not...

It is a requirement of the franchise that Midland services are branded differently to those out of London. Whoever the successful bidder was they would have been required to do this, irrespective of the name of the company chosen to operate the franchise. By the end of the year, each brand will...

I understand Twitter wasn’t a franchise commitment for LM and their customer service team did it as a bit on the side when they could. It certainly wasn’t 24 hour. VT have an advert up for Social Media Assistant at the moment with a salary of £31,941. Assuming WMT would pay around the same...

Both WMT’s and GA’s delay repay claims are processed by Abellio’s shared service centre in Glasgow. I hope they would not have posted the claim to themselves. The original ticket would have been sent for storage with your form after the details were entered on their system. The fact they haven’t...

If I was cynical, I would say they advertise 3 to then say they over-form some services to 6; and to reject any claims for compensation under CRA for short-formed overcrowded trains.

Hi all. I have recently applied for the position of Train Planner with a TOC and have an interview in a few weeks. I've worked with a few different TOC's so far in a few different positions, mostly customer service based but I'm looking for a change. I've actually previously had an interview...

I didn't think the trial had even taken place yet?

I don't have anything further to add to the rights and wrongs on both sides. In terms of taking the matter further, you could contact GA's MD who is Jamie Burles. You can email jamie.burles@greateranglia.co.uk to do this. I would keep the email concise and focus on the points noted above...

Would RAIB be notified of the incident at Ipswich? It seems to satisfy the requirement for reporting considering it is an incident which under slightly different circumstances might have led to a death or serious injury.

GA have been sending middle management on short courses to train them as 'conductors' for the last few months. They seem confident they can provide cover for most services, including the locals.

Is that from their customer service department? If so, I'm not really surprised. This is one of those decisions the company has taken, no doubt to save money somewhere, that no one in customer services can change. The reply suggest they haven't been given any tools to help customers with that...

In the case of GA Smart Card there is no requirement to record your journeys. If there is a closed barrier in your way, you can use your Smart Card to open it (obviously it has to be valid at that station). Otherwise you can enter and exit stations without tapping in or out. RPO's can scan the...