Recent content by thesmithclan

Don't ever pay for a faded replacement. The travel advisor just need to write 'faded' on the replacement form. It's better if you get it sorted before it completely goes but if not the lighter trick sorts it out.

With all the Internet booking a lot of customers with 'open' tickets think that they are restricted to the time they have booked and often buy tickets that they don't need if they travel on something else. We have no idea how many people are buying the wrong tickets as they don't visit us in...

Thanks. The chap is comming back to see me next Friday but as I only work part time and it's always banging at work I don't have much 'work' time! Don't put yourself out though.

Please could anyone tell me what type of set runs 09.50 from New Street to Euston. I'm a travel advisor and booked this train first class for a customer today. The seat reservation came out as coach E but he said this was std class. The seat res that came out said first but he still insisted...