Recent content by SussexBoy1

A quick thank you to everyone offering advice. I've reluctantly paid the UFN, and separately petitioned their customer service as regards the bad advice on the replacement ticket and asking them to refund the difference - we'll see what happens!

No, I had the means to buy a new ticket. I was given the option by station staff, however they'd (mis)informed me it would be the same price no matter what option I went with, hence I went with the UFN on thinking they'd told me an appeal was likely to work and getting a cancellation should be...

Also, meant to say the journey was this Sunday just gone. I have not found the ticket.

Thank you all. In terms of those questions: The ticket held which was lost was an advance single Barnstaple to Paddington. The value of the UPFN is £125, and from Exeter to Paddington. The train I was supposed to be on was at time of leaving Exeter supposed to be an hour and a half...

Hi all, Just looking for some quick advice on best course of action on how likely an appeal is to work for an honest mistake, even if I am in the wrong. Was undertaking a return journey with FGW from Barnstaple to Paddington, stopping off to change at Exeter St Davids. I had my Advance...