Recent content by SusanHarris

We will be responding on her behalf, as the letter asked us to, and within the 14 days requested.

Yes. I'm satisfied there'd be no 'attitude' - at least not outside the home. She was petrified. No receipts, nothing. She's been tasked with checking through everything again in the hope that we can find it, in the hope that it might at least make them consider the matter more favourably.

She's never been spoken to before, has never failed to buy the correct ticket, and was fully cooperative, providing her details straight away. She was just careless. It's been an expensive year for her so far. She'd had her phone taken out of her bag at college a couple of months previously...

Can anyone advise what the likely penalty will be in our situation, please? Our 16yo daughter was spoken to by an attendant on the train and we've now received the standard Northern Rail letter. She couldn't produce her weekly pass when asked and she's not been able to find it since. She...