Recent content by redreni

It's an entitlement in the NRCoT and (by cross-reference) the TOC's passenger charter. No obligation to go to the Ombudsman. My case was over about £3 so I wouldn't have wasted the court's time. The court might have been doing something useful instead. I'll waste GWR's time if they choose to...

Though I have about four pages of correspondence from GWR insisting their delay wasn't material because my intended connection did not run as scheduled so I couldn't have caught it anyway, and therefore I had to claim from the other operator (which conveniently has a DR30 scheme so wouldn't have...

Slightly troubling that the restriction text purports to restrict the passenger to "specified trains only". Specified by whom? I assume these can be sold by ticket offices, dumb TVMs and BRFares without an itinerary?

Yes, yet at the same time, try buying an off-peak day single Reading to Eynsford from a GWR machine at Oxford. I have. It could not be done. Couldn't do it from Reading either when I tried the next day. In fact there's a large number of off-peak fares missing from GWR's TVMs. Then just the other...

Yeah taking a photo is best, I think. I asked to retain a Halifax to Leeds ticket at Leeds and the chap wanted to know why. I said I might need it for delay repay. He said everything on that line has run on time all day. I said yes but I'm going to London now and it remains to be seen if I'll...

Omio/Uber Trains customer services is actually very good in my experience. The app is not to my liking but if the journey is simple enough and you know what the fare should be, it's not much hardship for 10% off. If it makes @yorkie feel any better I use Uber mainly for very cheap DOS singles...

In saying that, are you taking account of the post-November 2025 wording which refers to facilities to purchase "the ticket you require" not being available at the station where you start your journey? The one good thing about the November 2025 revision was that it put to bed (or so I thought)...

They set out an exception to the provision that says you have to buy the ticket before you board else it isn't valid.

Okay, fine, the change, then. I'm not too fussed about that distinction as I can't see that anything turns on it. If somebody wins a challenge against the change then the new refund rules would have to be revised again. It is possible to distinguish between (a) the policy as amended and (b) the...

Yeah that is unfortunate. You might want to get in touch with the Association of British Commuters to see if they're doing anything similar to what they did with GTR after the timetable debacle a few years ago - I believe they supported people with contested chargebacks and even County Court...

No, they've made that requirement up, but there's still a question whether the OP is eligible for delay repay given he didn't travel. If he had travelled but hadn't tapped (e.g. because the gates were open at both ends of the journey) and EMR tried to reject the claim for that reason then they...

Hmm, doesn't look like they did. Maybe email their Customer Relations and ask what the compensation arrangements are given the service was unusable on the day? Do you usually travel in to London in the afternoon and back in the evening, then? It's just it looks from RTT as if the morning peak...

Looks like this ticket? https://www.brfares.com/!faredetail?orig=0790&dest=SVG&rte=1000&tkt=DOS It would be nice if Uber would specify what they're selling you but the prices match and this ticket is valid for the journey you describe, including one single journey on the tube within zones 1 and...

You say all the trains were cancelled; was a Do Not Travel notice issued, do you know? If it was, I would explain I am claiming compensation for non-provision of service under the delay repay process as stated in their Passenger Charter: If there wasn't a Do Not Travel notice and you didn't...

I get that but you just end up with people running through stations looking at their phones. Especially if you take things off the board manually when all the apps are still showing them. Personally I never run yet I still regularly catch trains that had been taken off the boards before I...